Customer Service Specialist with Medical Bookings Experience

MONIQUE BELLARD

Professional Summary

Dedicated and results-driven specialist with proven abilities in customer service, skilled at resolving issues swiftly and accurately, ensuring high levels of customer satisfaction. Highly organized and methodical,

consistently maintaining order and efficiency in fast-paced environments, complemented by conscientious approach to work and solid work ethic.

Experience

•Customer Relations

•Product Knowledge

•Report Generation

•Data Collection

•Call logging

•Inbound and Outbound Calling

•Escalations

•Customer Complaints

•Paperwork

•Processing

•Data Entry

•Technical Support

•Verbal and written communication

•Live chat and email support

•QA Manager

•Team Lead

•Billing and Payment Processing

•Customer Service

•Remote Work From Home

CUSTOMER SERVICE REPRESENTATIVE Apr 2022 – Feb 2026

Sobrius

•Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.

•Handled customer complaints and inquiries in a courteous and efficient manner.

•Developed strong customer relationships and loyalty through effective communication via phone, live chat and email support.

•Handle inbound and outbound calls to schedule, reschedule, and confirm appointments with care and accuracy.

•Review and confirm patient insurance eligibility to ensure smooth appointment workflows.

• Processed payments and assisted with billing issues

•Solved Escalations and customer issues

•Assisted customers with inquiries via email and live chat

• Explained benefits and coverage determination to members

•Updated members on appeal status

•Processed claims and appeals daily

•Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

• Coordinate, process, and redirect referrals

•Ensure referrals are coded accurately with ICD and CPT codes

•Monitor timeliness of chart notes and results

•Obtain and scan clinical documentation into EMR

•Create/update patient accounts and registration details

•Communicate referral status to patients and providers

•Document all referral activity and communications

•Respond to inquiries from patients, providers, and insurance plans

•Advocate for patients and troubleshoot referral issues

•Collaborate with providers and support staff on authorization reviews

•Research eligibility and benefits; resolve claim denials

•Maintain reliable attendance per MHS policy

CALL CENTER REPRESENTATIVE Dec 2018 - Mar 2022

Home Based Solutions

•Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.

•Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.

•Proficiently handled high call volumes while maintaining quality service standards.

•Met performance goals and remote call center metrics in fast-paced performance setting.

•Processed payments and resolved billing issues.

•Assisted customers via email and live chat.

CUSTOMER SUPPORT SPECIALIST Feb 2014 - Nov 2018

Yes Video

•Resolved escalated customer issues quickly and efficiently while adhering to company policy.

•Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance.

•Developed effective relationships with customers through active listening, problem-solving, and follow up communication.

•Met daily customer service quotas with a focus on quality.

•Team lead of live chat and email support

•Team lead of Quality Assurance

•Escalations Lead

•Assisted and handled customer complaints and concerns

•Troubleshoot and resolve issues with clear, easy-to-follow guidance.

•Assisted with order statuses and order location

• Assistant Manager of call center

•Technical support. Troubleshooting products, web applications and computer applications.

Education

ASSOCIATES DEGREE LE CORDON BLEU

References

References available upon request

Contact this candidate