Probation Officer: Supervision, Risk, and Rehabilitation
Resume:
DALILA
PANDO
**************@*****.***
Odessa, Texas 79765
Accomplished Probation Officer at Ector County Adult Probation, adept in offender supervision and case management. Enhanced efficiency by integrating advanced technology, fostering collaboration with law enforcement, and maintaining compliance with legal standards. Exceptional communicator with a talent for building relationships and conducting risk assessments, ensuring community safety and effective rehabilitation.
PROFESSIONAL SUMMARY
SKILLS
• Case planning
• Documentation
• Home inspections
• Offender supervision
• Risk and needs assessments
• Case management
• Substance abuse
• Weapons training
• Adult probation
• Exceptional communicator
• Motivational
• Interviewing expert
• Public speaking
• Court procedures
Presentence investigation reports
(PSI)
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• First aid training
• Courtroom testimony
UTPB
Odessa Texas • 12/2020
Criminal Justice
EDUCATION
Ector County Adult Probation - Probation Officer
Odessa, TX • 02/2023 - 07/2025
SDI - Client Care Specialist
Pennsylvania Furnace, PA • 08/2021 - 02/2023
WORK HISTORY
Maintained compliance with all legal statutes, policies and procedures.
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Determined appropriate supervision levels by conducting risk and needs assessments.
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Established productive relationships with local law enforcement agencies, enhancing information sharing and cooperation.
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Increased efficiency in caseload management through the use of advanced technology tools such as electronic monitoring devices and case management software systems.
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Maintained organized offender records and documentation in compliance with department and legal standards.
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• Wrote progress reports and testified under oath at court hearings. Ensured compliance with court-ordered sanctions by closely monitoring probationers'' adherence to conditions of release.
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Evaluated people on probation to determine best course of rehabilitation.
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• Conducted investigations into violations and other allegations. Adhered to legal requirements by performing office, home, and employment visits.
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Built relationships with defendants and offenders, assessing living conditions and case background information.
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• Supervised offenders to reduce risk to community. Screened offender referrals and completed intake interviews and paperwork.
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Responded to all client inquiries and asked appropriate questions to facilitate resolution.
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Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
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Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
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Established trust with clients through transparent communication about service offerings, pricing structures, timelines, or any other
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Gibson Firm - Paralegal
Odessa Texas • 01/2019 - 07/2021
pertinent details related directly or indirectly influencing their decision-making process.
Interacted with team members across departments to research and resolve customer issues.
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Answered customer questions via telephone, email, and live chat services.
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Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
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Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
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Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
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Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
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• Prepared legal briefs, motions, and pleadings.
Spanish
Full Professional
LANGUAGES
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