Customer Service & Operations Professional

Marquasia Harrison

Prattville, AL ***********@*****.*** 662-***-****

WORK EXPERIENCE

U-Haul PHOENIX, AZ

Customerservice Representative Dec 2021 - Present

Answered inbound calls from customers, addressing their concerns and providing timely resolutions, resulting in a 95% customer satisfaction rate.

Efficiently processed over 200 payments over the phone daily, ensuring accurate transactions and reducing payment processing time by 30%.

Successfully identified and removed rental blockers for customers, enabling smooth rental experiences for over 500 clients per month.

MHA Montgomery, AL

Office Clerk Jul 2019 - May 2021

Processed and organized a high volume of paperwork, ensuring accurate documentation and streamlined workflows for efficient record-keeping.

Managed payment processing system, resulting in a 20% decrease in late payments and an increase in on-time payments by 15%.

Scheduled property viewings for prospective tenants, coordinating with multiple parties to maintain an average occupancy rate of 90%.

Hyundai Montgomery, AL

Assembly Line Associate Jan 2018 - Jul 2019

Assembled product components with precision and adherence to guidelines, resulting in a 99% accuracy rate and reducing product defects by 15%.

Operated machines efficiently and effectively, increasing production output by 20% and meeting or exceeding daily production goals consistently.

Maintained detailed records of product assembly process, ensuring accountability and providing valuable data for process improvement initiatives.

Walmart Columbus, MS

Department Manager Feb 2017 - Jan 2018

Increased department revenue by 15% through effective payment processing and implementation of upselling techniques during the checkout process.

Implemented new payment processing system that reduced transaction time by 20%, resulting in a 10% increase in customer satisfaction scores.

Developed and trained staff on upselling techniques, resulting in a 25% increase in average order value. Collaborated with marketing team to create targeted email campaigns for abandoned carts, resulting in a 5% decrease in cart abandonment rate and an additional $50,000 in revenue per month. Applebee’s Columbus, MS

Server/Car Hop May 2015 - Dec 2016

Provided service to patrons by inputting meal orders into the system and serving tables. Cashed out customer orders, delivered to-go orders to customer vehicles. Processed customer orders with accuracy and efficiency, resulting in an average order fulfillment time of 10 minutes or less.

Demonstrated exceptional customer service skills by promptly addressing customer inquiries and concerns, resulting in a 95% customer satisfaction rating.

Collaborated with kitchen staff to ensure timely delivery of food orders, maintaining a 98% on-time delivery rate. EDUCATION

My Computer Career Dec 2023

Information Technology Security Administration

Columbus High School May 2016

High school diploma

SKILLS

PC Hardware & OS Systems, Client/Server Models, Update antivirus software, Effective Communication, VPN Software Installs, LAN Connectivity, Problem Diagnosis, Mobile devices, LAN/WAN/VLAN, VM installs, Technical Troubleshooting, Hardware Configurations, Model/troubleshooting, VMware applications, Active Directory, Command line interface navigation

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