Patient Services Professional with Insurance Expertise

B

Iliana

Margarita

Black

561-***-****

************@*****.**

m

Fort Lauderdale, FL

33324

SUMMARY

Organized and efficient Patient Service Associate skilled in insurance verification and patient documentation. Proven ability to maintain accurate records and provide exceptional support, contributing to improved patient experiences and operational efficiency. SKILLS

• Insurance verification

• Appointment scheduling

• Insurance authorizations

• Customer service

• Cross-cultural sensitivity

• Effective communication

• Professionalism

• Punctuality and diligence

• Adaptability and flexibility

• Organization and attention to detail

• Ethical conduct

EXPERIENCE

Patient Service Associate

Hollywood, FL

Pediatrix/ Jan 2022 to Current

Patient Service Associate

Charlotte, NC

Bethesda Health Center/ Jan 2007 to Jun 2014

• Collected patient information and verified insurance details accurately. Verifying insurance coverage, collecting co-payments, and scheduling follow-up appointments.

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• Scheduled patient appointments and managed front desk operations. Addressed patient inquiries with professionalism and empathy to enhance patient experience.

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• Maintained patient records using electronic health record systems.

• Coordinated referrals to specialists and follow-up appointments efficiently. Answered incoming calls from patients, answered questions about services offered, and directed inquiries to appropriate personnel.

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Built positive relationships with patients, contributing to improved satisfaction scores and quality of care.

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• Managed patient check-in and registration processes smoothly.

• Assisted patients with scheduling and confirming appointments efficiently.

• Handled phone inquiries and provided accurate information to patients. Answered incoming calls from patients, answered questions about services offered, and directed inquiries to appropriate personnel.

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• Greeted and provided assistance to patients upon arrival at the clinic. EDUCATION AND TRAINING

Associate of Arts: Textil Designer

UNITEC Jun 1998

BOGOTA-Colombia-South America

• [Location] Studies Abroad on [Subject]Industrial Patern

• Barcelona-Spain 1989

LANGUAGES

English:

Professional

Spanish:

Professional

CERTIFICATIONS & LICENSES

CPR

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