Customer Service & Administrative Professional

Robert Cope *** Kenmore St. South *B Aberdeen SD

605-***-**** ***********@*****.***

Summary

Outgoing, energetic and friendly professional with extensive experience in customer service and office management. Proven skills in issue resolution, training and motivating fellow co-workers. Dedicated to achieving exceptional customer satisfaction and fostering team collaboration. Experienced in scheduling events, managing appointments and organizing detailed calendars for team use. Experience

Administrative Assistant

Cleary Building Corp. Aberdeen, SD October 2024 - current Coordinate meetings, events and conferences including travel arrangements for staff. Support staff with administrative tasks to enhance workflow efficiency. Prepare reports and documentation for office and zoom meetings. Manage office supplies inventory and order replacements to ensure uninterrupted services while maintaining the budget. Organize files, spreadsheets, scanned reports both in file cabinets as well as creating folders on computer. Ensure company policies are being upheld Customer Service Manager

Hobby Lobby Aberdeen, SD June 2022 – October 2024 Provided exceptional customer service by training and coaching associates and with conflict resolution. Established positive rapport with customers and co-workers creating a safe and positive work environment. Other duties assigned

Activities Director

Derian Lodge/Sinceri Senior Living July 2020 – October 2022 Plan, organize and implement engaging recreational programs to improve quality of life for residents. Managing the departments budget while buying supplies for activities and outings. Promoted social, physical and cognitive well-being through events. Built relationships with the residents as well as the community. Organized bus rides to Dr. appointments, grocery stores and outings by creating a calendar to share with staff and residents.

Foster Father

Northeastern Mental Health July 2015 – October 2020 Take care of the foster kids like they are my own children. I never liked to call them “foster”, so we agreed that they would be named “Bonus” kids. In addition, the teens were troubled teens so we had to make sure they made it to Probation Officer, court and counseling appointments. Skills

*Office Management *Communication *Management *Attention to detail

*Teamwork Driven * Administrator to Executive *Staff Management

*Training and coaching fellow co-workers *Multiple Computer software

*Scheduling and Calendar Management *Customer Satisfaction, conflict resolution and MORE

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