Customer Service & Delivery Specialist Highlight
Resume:
Tandra Sutton
+1-812-***-**** • *************@*****.*** • Muncie, IN 47305 • WWW: Bold Profile
Dynamic professional with a solid background in customer service and data management at Walmart. Proven track record of enhancing customer satisfaction through effective communication and problem-solving techniques. Skilled in Microsoft Office Suite, with strong organizational capabilities and a focus on delivering high-quality results. Professional
Summary
Skills • Microsoft Office Suite
• Customer support and service
• Technical assistance
• Data management
• Patient care and observation
• Time management skills
• Communication and interpersonal skills
• Team collaboration
03/2024 - Current
Delivery Driver, Walmart, Terre Haute, US
03/2024 - Current
Delivery Driver, Amazon.com, Terre Haute, US
Experience
• Delivered packages and goods to customers in a timely and efficient manner Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
•
• Ensured the safe handling and transportation of fragile or perishable items
• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption Followed established safety protocols for loading/unloading packages or goods from the vehicle
•
• Maintained a clean driving record throughout employment tenure
• Utilized GPS navigation systems or maps to determine optimal routes for deliveries
• Maintained cleanliness and organization of company vehicles at all times Delivered packages to customers in a timely and efficient manner, ensuring customer satisfaction
•
• Maintained accurate records of deliveries and completed necessary paperwork
• Followed all safety protocols and traffic laws while operating delivery vehicle
• Managed delivery routes effectively, optimizing time and fuel efficiency
• Handled customer inquiries and concerns professionally, resolving issues promptly Closely followed delivery instructions provided by Amazon to ensure accurate package drop-offs
•
• Maintained cleanliness and organization of delivery vehicle at all times Demonstrated strong problem-solving skills when faced with unexpected obstacles or delays during deliveries
•
Familiarized self with local roads, neighborhoods, and traffic patterns to navigate efficiently through assigned areas
•
Adhered to company policies regarding package handling procedures to prevent damage or loss during transit
•
Picked up returned items from customers' locations according to Amazon's return process guidelines
•
08/2022 - 04/2025
Phlebotomist, Octapharma, Terre Haute, US
02/2024 - 07/2024
Eligibility Specialist, Vigo RCC, Terre Haute, US
08/2022 - 12/2023
Deputy Clerk, Vigo County Government, Terre Haute, US
• Lifted heavy packages weighing up to XX pounds without assistance Setting up machines for donors to use and disconnecting them as well. Make sure donors are okay during and after donation. Providing customer service when I can. Make sure work area is clean as well. I also work in the Lab where I process the plasma and take samples to tested for medicine.
•
Performed venipuncture and collected blood specimens from patients in a fast-paced clinical setting
•
Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures
•
Demonstrated excellent customer service skills by providing compassionate care to patients during phlebotomy procedures
•
Efficiently processed and prepared specimens for transport to the laboratory, ensuring timely delivery for analysis
•
Performed capillary punctures on pediatric patients using age-appropriate methods to minimize discomfort
•
Managed inventory of phlebotomy supplies, restocking as needed to ensure uninterrupted workflow
•
Assisted in training new phlebotomy staff members on proper techniques, safety procedures, and customer service skills
•
• Maintained confidentiality of patient information at all times according to HIPAA regulations Participated in continuing education programs and workshops to stay updated on industry trends and best practices
•
Answering phones and assisting clients with their cases or programs they are applying for online or on paper. Processing documents and working task to complete their application. Send out documents when needed for verification.
•
• Provided exceptional customer service and support to ensure customer satisfaction
• Resolved customer inquiries, complaints, and issues in a timely and professional manner
• Maintained a high level of product knowledge to effectively assist customers with their needs Managed a large volume of incoming calls and emails from customers, addressing their concerns and providing accurate information
•
Answer phones, file documents, collect payments. Look up records for clients. Worked with Judges and court clerks as well. Providing customer service to general public as well.
•
• Performed data entry tasks with a high level of accuracy, entering XX records per day Assisted customers in locating products, providing knowledgeable recommendations based on their needs
•
Handled cash transactions accurately and efficiently, balancing the register at the end of each shift
•
Responded to customer inquiries via phone or email promptly and professionally, resolving issues or escalating as necessary
•
Maintained a clean and organized work area, contributing to an efficient and visually appealing store environment
•
• Assisted in training new clerks on company policies, procedures, and systems
• Demonstrated strong problem-solving skills when addressing customer complaints or 04/2017 - 06/2022
Executive coordinator of Medical Services, Hamilton Center, Inc., Terre Haute, US
02/2020 - 09/2020
Phlebotomist, Octapharma Plasama, Inc / OPI, Terre Haute, US 01/2017 - 04/2017
Package Handler, FedEx Ground, Terre Haute, US
concerns effectively and efficiently
Maintained confidentiality of sensitive information such as customer data or financial records at all times
•
• Getting consumers seen by Nurse Practitioners
Scheduled for all Doctors and spoke with pharmacies concerning consumers medication or refills issues.
•
• Handled any complaints from consumers.
• Register and schedule clients for all surrounding counties.
• Provided information about all programs offered
• Answer multiple phone lines.
• Use multiple systems to assist clients with registering. Providing excellent customer service. Verify insurance for clients to make sure services are covered.
•
Managed complex calendars and schedules for executive team, ensuring all appointments and meetings were properly coordinated
•
Created professional presentations using PowerPoint or other software tools for executive team's use in board meetings or client presentations
•
Assisted in the preparation of board meeting materials by gathering relevant data, creating reports/charts/graphs as needed
•
Handled incoming calls/emails/messages directed to executives promptly and professionally, screened calls when necessary
•
• Open donor floor by calibrating machines and logging temperature on donor floor.
• Setting up and disconnecting machines.
• Good rapport with the donors as well.
Performed venipuncture and collected blood specimens from patients in a fast-paced clinical setting
•
Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures
•
Demonstrated excellent customer service skills by providing compassionate care to patients during phlebotomy procedures
•
Managed inventory of phlebotomy supplies, restocking as needed to ensure uninterrupted workflow
•
• Maintained confidentiality of patient information at all times according to HIPAA regulations Adhered strictly to standard operating procedures (SOPs) when performing phlebotomy procedures
•
Unload packages from trucks and assign packages to the correct routes to be delivered. Keeping my work area clean and assisting my co-workers when I can.
•
Efficiently packaged and labeled products for shipment, ensuring accuracy and adherence to quality standards
•
Maintained a clean and organized work area to promote safety and efficiency in daily operations
•
• Inspected products for defects or damages before packaging, taking necessary corrective 06/2016 - 12/2016
Customer Service Representative, Alorica, Terre Haute, US 11/2015 - 03/2016
Kitchen Aide, West Minster Village, Terre Haute, US 01/2015 - 11/2015
Customer Service Representative, CFA STAFFING, Indianapolis, US 08/2011 - 12/2014
actions when needed
Followed standard operating procedures (SOPs) for packaging various types of products accurately and efficiently
•
Ensured compliance with health and safety regulations while handling hazardous materials during the packaging process
•
Performed quality checks on finished packages to verify correct labeling, sealing, and appearance
•
Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
•
Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
•
Built rapport with customers through active listening, empathy, and personalized interactions
•
Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
•
Served the residents their lunch and dinner and clean the dinning rooms area. Also work in the dish room and kitchen as well. Providing excellent customer service to all of our residents. Will also assist the co-workers when I can.
•
Assisted in the preparation and cooking of meals according to recipes, ensuring high quality and consistency
•
Maintained a clean and organized work area, adhering to food safety standards and regulations
•
• Prepared ingredients by chopping vegetables, cutting meat, and measuring spices accurately Followed portion control guidelines to minimize waste while maintaining customer satisfaction
•
Adhered to all sanitation procedures including proper handwashing techniques before handling food items or utensils
•
Maintained knowledge of current menu items, specials, ingredients used, allergens present, etc. to provide accurate information to customers with dietary concerns or preferences
•
Working with client on case for benefits or programs. Processing documents turned in for case. Answering phones as well for general questions. Using multiple systems to process applications.
•
Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
•
Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
•
Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
•
Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
•
Assembly Line Worker, SONY, Terre Haute, US
Working on an assembly line with others to put a product together. Running my own machine to get production out. Standing on feet for 12 hours.
•
Operated assembly line machinery and equipment to assemble products according to specifications
•
• Performed quality checks on finished products to ensure they meet company standards Collaborated with team members to achieve daily production targets and maintain workflow efficiency
•
• Followed safety protocols and maintained a clean and organized work area at all times Identified and resolved any issues or malfunctions in the assembly line process, minimizing downtime
•
Maintained accurate records of production output, including quantity produced and any defects found
•
• Worked closely with supervisors to prioritize tasks based on production schedules
• Maintained a high level of attention-to-detail while working at a fast pace 06/2000
High School Diploma Or GED
South Vigo High School, Terre Haute, IN
Education
• Driver's License
Certifications And • Certified Phlebotomy Technician Licenses
Contact this candidate