Customer Service Specialist for Remote Roles
Resume:
Yetta N Fuller
******@*****.***
**** ********* **** ******** ** 45030
Accomplishments: Employee of the month in my current position in my first 90 days of employment, due to exceptional communication and customer service skillset. I am eager to learn and grow with a company that is eager to grow with me. I put my all into my work and am very passionate.
Queencity Dispensary 08/2024- Current
Addressing Patients with their needs
Problem solving and customer interaction
Proficient in Dutchie and OOars
Spectrum 09/01/2023- 08/2024
Multi-tasking while using dual monitors for efficient customer service troubleshooting
Account security and billing customer education
Account escalation and triage to appropriate deparments
Meijer 12/21/2021-08/31/2023
Curbside Manager
Set up check sheets for temperature settings and pick-up customers and times. (paper and Microsoft office) Employee scheduling/Disciplinary action when required. Overseeing Cash office and Loomis operations
Promoted in 4 months at Meijer to Customer Service Manager.
Sunnyside Medical Dispensary Norwood 06/2020-2021
Assisted Patients with selecting medical products
Counted inventory
Cash handling
Worked with the Ohio medical board site while following proper procedures.
Bartender / Fricker's USA - 04/2009 - 04/2021
Multitasked to meet customer, business operations and server needs with minimal errors or delays. Ordered and maintained inventory of bar products, to drive high volume of sales, following all state and local law related to consumption.
Lowered liquor costs [Number]% by leading training on precision pouring and waste reduction to team of [Number] bartenders.
Bilstein Shock Absorbers - 11/2013 - 04/2016
Enforced company policies and procedures to strengthen operational standards across departments. Completed inventory audits to identify damaged and mislabeled product. Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Detected work-piece defects and machine malfunctions, maintaining machines to prevent future malfunctions. Selected proper cutting tools and calculated correct parameters to manufacture quality parts.
Studied blueprints to program daily machining tasks and maintain production efficiency.
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