Senior Banquet Operations Manager and General Manager

Alan Jones

Owings Mills, MD ***** 202-***-**** *************.**@*****.***

Experience

SENIOR BANQUET MANAGER HOTEL WASHINGTON, WASHINGTON, DC. SEPTEMBER 2025-PRESENT

· Oversight of management staff.

·Collaborate with event planners and clients to coordinate event details, including room setup, menu selection, and customer service schedules.

·Supervised and trained banquet staff, ensuring team members followed proper service techniques, safety protocols, and customer service standards.

·Monitored event execution to ensure everything ran smoothly, addressing any issues promptly and professionally to maintain guest satisfaction.

·Oversaw budget management for banquets, including controlling costs related to labor, food, and beverage inventory while maximizing profitability.

·Maintained relationships with vendors and suppliers to ensure timely delivery of materials, food, and equipment for events.

·Handled client feedback and resolved concerns to ensure repeat business and uphold the Marriott standard of excellence.

·Worked closely with other hotel departments, such as the kitchen and sales teams, to ensure smooth coordination and communication for each event.

BANQUET CAPTAIN LEAD LIVE CASINO & HOTEL HANOVER MD FEB 2023-OCTOBER 2025

·Operational supervisor of daily banquet operations for events, ensuring high standards of service, food quality, and guest satisfaction.

·Collaborated with event planners and clients to coordinate event details, including room setup and customer service schedules.

OWINGS MILLS MD./ BANQUET MANAGER MARRIOTT ARLINGTON VA SEPT 2020-FEB 2023

·Operational Manager banquet operations for events, ensuring high standards of service, food quality, and guest satisfaction.

·Collaborated with event planners and clients to coordinate event details, including room setup and customer service schedules.

GENERAL MANAGER THE BILLY GOAT TAVERN D.C. MAY 2014 – SEPT 2020

General Manager: Managerial oversight of restaurant and tavern.

Managing labor, beverage and food costs.

Sales and marketing assistance with ownership

Hiring, training, coaching and counseling

FOOD & BEVERAGE MANAGER SOFITEL HOTEL D.C. JUNE 2008 - MAY 2014

Bar Manager: Le Bar Manager 2008-2010

Food and Beverage Manager 2010-2014

Operational manager for IRD, Bar, Restaurant and all Banquet space

BEVERAGE MANAGER FOUR SEASONS BOSTON AUG 2000 – JUNE 2008

Operational senior manager for all food and beverage outlets.

Hiring, training, coaching and counselling.

Labor & Beverage cost controls

Education

B.A. FRENCH HISTORY UNIVERSITY OF MASSACHUSETTS - BOSTON, MA (2006)

Skills & Abilities

·Accounting & Budgeting

·Proficient with POS systems

·Excellent interpersonal and communication skills

·Poised under pressure

·Experienced in most restaurant positions

·Fun and energetic

Certifications and Licenses

ServSafe 2025, Food Handler Certification 2025

Assessments

Supervisory Skills: Motivating & Assessing Employees – Highly Proficient – March 2025

Management & Leadership Skills: Impact & Influence – Completed – June 2025

Management & Leadership Skills: Planning & Execution – Highly Proficient – June 2025

Restaurant Manager – Highly Proficient – March 2025

Banquet Management – Highly Proficient – June 2025

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