Administrative Support Specialist with Execution Focus

Lois E. Bilodeau

Hiram, ME ***** - 603-***-**** - ****.*.********@*****.***

Summary

A committed and initiative-taking administrative professional with a solid foundation in administrative support. Bringing a passion for organization, problem-solving, and executive efficiency with experience in scheduling, document preparation, and communication management. Strongly motivated to assist a highly engaged, forward-thinking, and precise executive and continue developing advanced administrative and leadership support skills. Skills

• Microsoft Office Suite

• Software proficiency

• Proactive Thinking

• Scheduling & Calendar Management

• Adaptability & Flexibility

• Sound judgment

• Travel coordination

• Attention to Detail

• Critical Thinking

• Problem Solving

• Written & Verbal Communication

• Time Management

• Highly Organized

• Document preparation

Experience

Hunting Energy Services 9/2024 – 9/2025

Sales Administrator

Fryeburg, ME

• Facilitated internal and external communication, acting as a liaison for the Sales team.

• Managed confidential documents with discretion.

• Prepared reports, presentations, and data, as well as maintained files and office supplies.

• Conducted research and assisted with the execution of projects.

• Assisting with project management and operational tasks.

• Supported company marketing strategies through a variety of sources.

• Organizing travel and coordination for Account Managers.

• Coordinating the events and activities for the Sales Department.

• Managed multiple complex calendars.

• Prepared meeting agendas.

• Provided effective communication skills with strong follow up action. Worker's Compensation Board 4/2022 – 8/2024

Legal Secretary

Portland, ME

• Served as liaison between attorneys, clients, and Administrative Law Judge.

• Provided clerical assistance to one or more Administrative Law Judges and/or Hearing Officers.

• Managed Administrative Law Judge/ Hearing Officer caseloads and workflow efficiently.

• Assisted with legal research, prepared trial documents.

• Reviewed caseload lists to ensure accuracy and efficient claims processing.

• Maintained ALJ/HO electronic calendars and schedules.

• Scheduled Formal Hearings, Settlement Hearings, and Conferences of Counsel.

• Ensured cases are scheduled for hearings as expeditiously as possible.

• Established and maintained both computerized and manual filing systems.

• Created and upheld tracking lists or status records for Formal Hearings and Appellate Division cases.

• Conducted data entry tasks including recording notes, documenting event outcomes, resolving cases, and maintaining case records.

• Drafted letters and prepared legal correspondence for ALJ/HO.

• Transcribed, formatted, proofread, edited, and distributed ALJ/HO Decisions and Orders.

• Ensured strict confidentiality of files.

• Manage incoming/outgoing correspondence, emails, and phone calls professionally.

• Assisted in answering incoming telephone calls, welcoming the public, and managing incoming and outgoing mail.

• Delivered high-quality customer service internally and externally to law firms, insurance companies, medical offices, the public, and colleagues.

• Organized Hearing rooms and needs for each hearing.

• Checked office supplies, stocked and placed orders to maintain levels.

• Adhered to current standard operating procedures and policies. Piper Shores 4/2020 – 3/2022

Administrative Assistant I

Scarborough, ME

• Responsible for answering incoming calls, taking, and relaying messages.

• Welcomed visitors to the unit with courtesy and professionalism, providing them with proper direction.

• Maintained paper and electronic medical records for HHC, ensuring proper filing and scanning for new, existing, and discharged residents.

• Coordinated appointments for residents and provided transportation to appointments, as necessary.

• Assisted in receiving and stocking shelves.

• Implemented a precise filing system and guaranteed that documents were filed promptly and accurately.

• Maintained usage data, i.e., oxygen, special mattresses, secure care anklets, newspapers.

• Processed coordinated and logged Lab, EKG, X-Ray, and related requisitions. Lakes Region Fire Mutual Aid 6/2017 – 10/2018

Senior Dispatcher

Laconia, NH

• Responsible for answering multi-line emergency phone system and dispatching fire and medical aid calls from thirty-seven agencies throughout the Lakes Region.

• Worked closely with the public, Department of Safety and NH911.

• Operated radios, telecommunications devices, computer terminals, and records management systems.

• Obtained all necessary information from telephone callers to determine the incident location utilizing maps and any available tools and relayed that information to responding personnel to maximize the accuracy and speed of dispatch.

• Conducted all radio transmissions according to the Federal Communications Commission rules and the department’s established procedures.

• Maintained situational awareness of local, regional, state, and national emergencies, weather events, mutual aid status, significant incidents, planned events.

• Notified appropriate command staff / Officer in Charge of emergency events as policy dictated.

• Maintained constant and diligent monitoring of the communications and CAD system and immediately responded to all requests for assistance or service.

• Accurately maintained and updated the CAD system status, indicating the availability and appropriate coverage of police units, fire apparatus, and EMS.

• Kept all personnel dispatched to incidents fully updated by providing information affecting officer and scene safety.

• Editor and Chief of agency's quarterly newsletter.

• Assisted with fundraising events.

Education

NH Technical Institute

Associate degree: General Studies

Concord, NH

Certificates & Achievements

Dale Carnegie

Certificate of Achievement

Skills for Success

Dale Carnegie

Highest Award for Achievement

Contact this candidate