Dependable Customer Service and Data Entry Professional

Jamie Wade ** Talley Lane

Customer Service / Data Entry

***- ***-**** *********@*****.*** Tallapoosa, GA 30176 11/19/1971

CAREER OBJECTIVE

Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.

EXPERIENCE

CUSTOMER SERVICE (SEASONAL)

Nike October 2023-December 2023

I worked from my home office taking incoming calls for Nike customer Service. I am familiar with the Salesforce, Genesys and Omni phone systems. I picked my own schedule through Shiftboard which is a fantastic program and helped people with orders already placed, tracers, placing orders, running products, assisting with app troubleshooting, etc. They have their own desktop which I downloaded and installed as well as Yubikey for security. This is just a seasonal position that I participate in annually.

CUSTOMER SERVICE / FRONT OFFICE, Tallapoosa, GA

RW Truck & Equipment, January 2015-Present

• Demonstrated strong communication skills while interacting with customers both in-person and over the phone.

• Collaborated closely with other departments to ensure customer satisfaction was met on every level.

• Maintained a professional demeanor when dealing with challenging or difficult customers.

• Updated internal databases regularly with new customer information or changes in existing accounts.

SWITCHBOARD OPERATOR / CUSTOMER SERVICE, Douglasville, GA

AJD Financial Services, February 2019-February 2021

• Handled confidential customer information with discretion following data protection laws and regulations.

• Secured information by completing database backups

• Maintained effective customer service skills while answering high volume of incoming calls.

• Proactively updated the database with accurate customer contact information on a daily basis.

MACHINE OPERATOR, Tallapoosa, GA

Custom Beverage Concepts, September 2015-February 2019

• Maintained equipment in operating condition by performing preventive maintenance and repair.

• Inspected products at various checkpoints, driving quality.

• Adjusted machining operations using hand tools or numerical controls.

• Monitored inventory levels of raw materials to ensure uninterrupted production runs.

CUSTOMER SERVICE CASHIER, Tallapoosa, GA

Ridley's, July 2013-September 2015

• Maintained high standards of customer service during high-volume, fast-paced operations.

•Performed daily opening and closing duties such as counting out cash drawers and verifying amounts against sales

receipts.

• Managed customer accounts and kept accurate records of customer transactions.

• Built positive relationships with customers by providing friendly and helpful service.

EDUCATION /CERTIFICATIONS

CERTIFICATION IN COMPUTER TECH / CUSTOMER SERVICE, Warner Robins, GA

Middle Ga Tech, March 2011

SKILLS

Customer Account Management Billing And Payment Processing Managing Multiple Tasks

Data Entry / Management Of Database Tech Savvy

REFERENCES

References available upon request

Contact this candidate