Executive Assistant with Operations & Tech Expertise

Amber Roller

Union, MO ***** +1-636-***-**** *********@******.***

Professional Summary

Dynamic and results-driven Executive Assistant with a proven track record of restructuring business operations and implementing innovative software systems. Skilled in managing invoices, bookkeeping, and accounting, I excel in streamlining processes, coordinating meetings, and facilitating interdepartmental communication. Adept at organizing travel arrangements and managing executive calendars, I am a quick learner and goal-oriented leader with exceptional problem-solving abilities. Highly resourceful, I thrive in both collaborative and independent work environments. Adaptable and flexible, I am prepared to leverage my skills and expertise to drive success in a new executive assistant role.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Willing to relocate: Anywhere

Work Experience

Sales Account Manager

Show Me Roofing.Org Saint Clair, MO

Present

• manage sales accounts

• ability to read scopes

• Enter estimates for new jobs

• Order materials

• schedule jobs

• Enter and process supplements insurance claims

• Account receivable/reconciliation

• Follow up with current customers to ensure satisfaction

• ability to multi-task and prioritize tasks in a timely matter Customer Service Lead

The Magnet Group Washington, MO

March 2025 to Present

• Help promotional companies with high quantity projects for big name end users

• Give customers creative examples to suit their customers needs

• Create and send quotes

• Keep customers updated on their orders from it being entered, proofing, production, shipping it out and making sure it is delivered in the most efficient timely manner

• Virtual mock ups

• Answer 60 calls a day and at least 200 emails on average a day from customers Trusted Sales and Scheduling

Google Street View St. Louis, MO

Present

I am a certified Google Street View Trusted Digital Sales Rep. Specializing in small Family owned businesses and helping them to increase visibility online and drive more customers to their business. Executive Assistant

Yafa Enterprises St. Louis, MO

October 2023 to June 2024

•Restructured entire business operations

Implemented new warehouse management software systems Managed invoices, bookkeeping, and accountingAs an Executive Assistant,

I restructured business operations, implemented new warehouse management software systems, and managed invoices, bookkeeping, and accounting. Additionally, I streamlined processes, coordinated meetings, and facilitated communication between departments.

Furthermore, I

• organized travel arrangements and managed executive calendars. Office Manager

Affordable Dentures & Implants Sullivan, MO

September 2021 to July 2023

• - Increased office revenue by $600,000 over two years and achieved a notable improvementin the ranking of the office within the company.

• Achieved an impressive conversion rate of 87% from consultation to treatment, surpassing the industry average.

• Successfully implemented digital 3D dentures across multiple offices, demonstrating adaptability and expertise in managing technological advancements.

• Managed office space, equipment, and employees, overseeing daily operations .

• Developed and implemented a cooperative workplace strategy, improving employee productivity and morale. Restaurant Manager

Denny's Sullivan, MO

June 2019 to December 2021

• I was responsible for over seeing restaurant employee, making sure orders were correct

• in charge of counting inventory and ordering new items, cooking, conducting interviews for hiring new waitresses cooks etc.

• Provided customer service and was involved in training new team members each month

• Managed the work of employees, increasing crew efficiency.

• Developed relationships with new staff members, and assisted existing staff members in their career development

• Continually updated a leadership resume and honed skills by participating in various management trainings

• Recruited paid staff members to assist with event management and implementation of a volunteer retention bonus program.

• Improved equipment maintenance and safety standards by, which resulted in a reduction in maintenance costs

• Attended and chaired board meetings and executive committee meetings, leading to the adoption of an action plan by the board

• Offered strong customer service skills, keeping customers satisfied and increasing sales.

• Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

• Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services

• Organized volunteer events that raised donations

• Maintained a clean and safe work environment, resulting in a reduction in complaints filed with management and an increase in crew satisfaction

Owner/Operator

Blooming Sales Washington, MO

February 2008 to August 2010

• Managed day-to-day operations of discount retail clothing store

• Supervised inventory, sales, and customer service

• Handled procurement and quality control for overstock and retumed items

• Developed pricing strategies to offer discounts on Maceys and Bloomingdale's merchandise

• Successfully marketed and sold discounted clothing items from renowned stores Education

Union Union, MO

July 2023 to August 2023

Business (Associate's degree)

East Central Community College Union, MO

August 2001 to May 2004

Skills

Lace up Solutions Invoicing and Bookkeeping Adaptability Travel Arrangement Management NetSuite Microsoft Products Calendar Management Business Operations Restructuring Software Systems Integration Meeting Coordination Problem Solving Interdepartmental Communication Dentrix QuickBooks

Certifications and Licenses

Driver's License

Food Handler Certification

Real Estate License

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