QA Lead - UKG/Workforce Management Testing Expert

Fadeela Saiyed

Email: *******.******@*****.*** Mobile: +91-701-***-****

Address: Villa D-12, Under the Blue Sky,

Mangalapuram - Murukumpuzha Road,

Mangalapuram, Thiruvananthapuram,

Kerala 695302, India

Professional Summary

Principal QA Analyst with 8+ years of experience in Agile, Waterfall, and Scrum environments, specializing in UKG Dimension and Kronos Workforce Central Management Systems with deep expertise in UKG Dimensions Timekeeping, Scheduling, Payroll, Absence Management, Accruals and Activity Modules — delivering seamless integration across enterprise workforce systems. Skilled at ensuring accurate time and labor tracking, optimized scheduling, payroll processing and cost center reconciliation, through crossmodule configuration and data flow.

Proven ability to lead end-to-end test processes, design and execute test cases, manage defect lifecycles, and deliver high-quality software with zero customer-reported defects. Proficient in producing documents and test deliverables, mentoring and training QA resources, and collaborating with cross-functional teams to ensure timely delivery.

UKG/Kronos WFM Expertise

Dimensions & Workforce Central Modules:

oTime & Attendance

oScheduling, Labor Tracking & Forecasting

oPayroll Processing

oLeave & Absence Management, Accruals

Organization Structure & Configurations, and System Settings

oFAPs and People Editor

oAnalytics & Reports,

Hands-on Device Testing: Kronos Clocks (Intouch, Intouch DX), iPad, iPhone

Recognition: Delivered projects with 0 customer-reported defects; presented with Best Team Award for Workforce Central Gaming Tips and Tokes project.

Core Strengths

Curious, analytical, detail-oriented, resilient, and quick learner.

Strong organizational and time management skills; adept at multitasking.

Excellent communication and documentation abilities.

Effective collaborator across technical and non-technical teams.

Technical Skills

QA Methodologies: Agile, Waterfall, and Scrum Manual Testing, SDLC, STLC, Bug Life Cycle

Tools: ALM, QTP, Mercury Quality Centre, Jira, Confluence, Postman, Jenkins, Artifactory, WinSCP, Putty

Databases: MS SQL, Oracle, PostgreSQL

Languages/Frameworks: HTML5, CSS3, JavaScript, Cypress, TypeScript, Python

Platforms: GCP (Docker), CI/CD pipelines

Browsers: Chrome, IE, Firefox, Edge, Safari

Mobile: iOS

Professional Experience

Principal QA Analyst

UKG India (formerly Kronos) – Remote Nov 2020 – Oct 2021

Project: UKG Dimensions Gaming Tips and Tokes

Led QA for Workforce Dimensions Add-on module (Gaming Tips and Tokes).

Created Agile Test plans, Requirement document, RTM, Workflow documents, User Stories, data document and Reports with estimation, scheduling and metrics.

Designed and executed manual test cases in ALM for new features/UI.

Developed QA training material and trained 3 QA resources.

Validated Kronos Clock Device functionality; tracked/retested defects in Jira.

Rewrote test cases for migration to ALM and automation.

Tools: ALM, Jira, Confluence, Kronos Clocks, Postman, Jenkins, Artifactory, PostgreSQL

QA Analyst II

Kronos Inc / UKG, USA – Purchase, NY Oct 2018 – Sep 2020

Project: Dimensions Gaming Tips and Tokes

Created test plans and managed QA time to ensure timely delivery.

Deployed builds in QA environment from Artifactory.

Authored and executed 1200+ manual test cases based on requirements.

Tested REST APIs using Postman; validated Clock Device functionality.

Produced Test Reports, RTM, and Internal Help Documents.

Tools: Jira, Confluence, Kronos Clocks, Postman, Jenkins, Artifactory, PostgreSQL

QA Analyst II

Kronos Inc, USA – Purchase, NY Mar 2018 – Oct 2018

Project: Workforce Central Gaming Tips and Tokes

Designed and executed 900+ manual test cases for Workforce Central Add-on module.

Produced Test Reports, RTM, and assisted in training material creation.

Project has 0 customer-reported defects; won the Best Team Award.

Tools: Jira, Confluence, Kronos Clocks, Jenkins, Artifactory, MS SQL

QA Analyst II / QA Analyst I

TimeLink Inc./Kronos Inc, USA – Purchase, NY May 2013 – Aug 2018

Project: Empower Workforce Management Systems

Project: Workforce Central for ADP Payroll Systems

Project: TimeLink Enterprise Workforce Management System

Tested Workforce Central portal for ADP Payroll Systems, Empower WFM systems and TimeLink WFM systems.

Deployed builds in Linux/Windows QA environments.

Conducted UI, functional, regression, and backend testing (SQL/Oracle).

Assisted support team with troubleshooting and root cause analysis.

Acted as Jira Admin, responsible for release notes.

Tools: Jira, MS SQL, Oracle, Crystal Reports, WinSCP, Putty

Other Roles

QA Analyst – Friendly Consultants, NJ, USA Jan 2009 – Mar 2009

QA Test Engineer – The Digital Group Infotech, Pune Jul 2005 – Dec 2005

Technical Support Executive – Cli3l Services Pvt. Ltd., Bangalore

Education

Bachelor of Engineering (Electronics & Communication) Vemana Institute of Technology, Bangalore 2003

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