Operations & Administrative Coordinator for Healthcare

Nazerke “Naz” Nurpeissova

Chicago, IL Open to Remote & Relocation

n +1-929-***-**** n ******************@*****.*** PROFESSIONAL SUMMARY

Detail-oriented administrative and operations professional with 5+ years of experience supporting healthcare and service-based organizations. Experienced in compliance documentation, scheduling coordination, CRM record management, and operational reporting in fast-paced environments. Skilled in remote collaboration, digital systems, and process-driven workflows.

Familiar with QA fundamentals, SQL basics, and structured technical environments. Known for accuracy, organization, and the ability to manage multiple priorities while maintaining high standards of documentation and communication.

CORE COMPETENCIES

• Administrative Coordination

• Compliance Documentation

• Operational Support

• Calendar & Schedule Management

• CRM & Database Record Management

• Remote Team Collaboration

• Data Entry & Data Accuracy

• Process Coordination

• Operational Reporting

• Regulatory Awareness

• Client & Stakeholder Communication

PROFESSIONAL EXPERIENCE

HR Coordinator / Administrative Operations Support / Compliance Coordinator Accurate Private Care — Chicago, IL July 2023 – Present

• Coordinate caregiver schedules and shift assignments using WellSky and digital scheduling platforms

• Maintain client documentation, caregiver records, and compliance information within WellSky system

• Maintain accurate records, documentation, and operational data in internal CRM systems

• Support compliance documentation and ensure records meet internal policy standards

• Manage high-volume communication via phone and email with caregivers, clients, and internal teams

• Track operational tasks, deadlines, and documentation requirements across multiple departments

• Prepare reports and operational documentation using Microsoft Excel and internal systems

• Maintain digital records and support process organization for healthcare service coordination Caregiver / Client Coordination

Private Clients — Illinois 2021 – 2023

• Coordinated daily schedules, appointments, and care plans for multiple clients

• Maintained detailed records and documentation to ensure continuity of care

• Communicated with families, agencies, and healthcare providers regarding scheduling and care updates

• Managed confidential information while maintaining professionalism and accuracy

• Demonstrated strong time management and reliability in independent work environments Dental Assistant / Administrative Support

Private Dental Clinic — Astana, Kazakhstan 2016 – 2018

• Managed patient scheduling and appointment calendars

• Maintained digital patient records and documentation accuracy

• Prepared administrative reports and inventory tracking spreadsheets

• Coordinated communication between patients and clinical staff to maintain efficient operations EDUCATION & TECHNICAL TRAINING

QA Testing Bootcamp — Manual Testing Fundamentals

Techtorial Academy — Chicago, IL

• Manual testing fundamentals

• Test case documentation

• Bug reporting and defect tracking

• Regression testing concepts

• Basic SQL queries for data validation

• Introductory exposure to Selenium, TestNG and QA automation frameworks

• Understanding of SDLC and structured QA workflows Bachelor’s Degree — Dentistry

Astana Medical University — Kazakhstan

• Healthcare professionalism and patient confidentiality

• Medical documentation and regulated environments

• Clinical and administrative coordination

SYSTEMS & PLATFORMS

• WellSky (care coordination & documentation system)

• Salesforce CRM (user level)

• Microsoft Office 365 (Excel, Word, Outlook, Teams)

• Google Workspace (Docs, Sheets, Calendar)

• Slack

• Zoom

• Microsoft Teams

• Cloud-based documentation systems

• Scheduling & coordination platforms

• CRM databases and internal operational systems

TECHNICAL & DATA SKILLS

• SQL — basic queries and data validation

• Excel — reporting, spreadsheets and data tracking

• Data entry and data verification

• Process documentation

• QA fundamentals and testing workflows

• Bug reporting and documentation

• SDLC familiarity

LANGUAGES

• English — Fluent

• Russian — Fluent

• Kazakh — Native

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