Customer-Focused Service Professional

Breoni Mitchell

619-***-**** ********@******.****.*** Spring Valley, CA 91977

PROFESSIONAL SUMMARY

Eager college student, Breoni Mitchell, known for resourcefulness and flexibility in tackling various tasks. Thrives on challenges with a positive attitude, offering a strong work ethic and a passion for customer interaction. Ready to leverage communication and problem-solving skills to excel in any position presented. Dedicated and cooperative team member with talent for building strong client relationships and providing tailored solutions. Adept at understanding and addressing client needs with patience, empathy, and persuasive communication. Skilled in collaborative environments, ensuring seamless interaction with colleagues to achieve collective goals. Brings deep commitment to customer satisfaction and keen ability to navigate complex situations with ease. SKILLS

Problem Resolution Time Management Customer service Attention to detail focus Customer assistance Store cleanliness maintenance Cash register operation Flexible schedule adaptability Returns and exchanges handling Stock replenishment efficiency Product display Customer engagement Goal oriented

EXPERIENCE

ACCOUNT REPRESENTATIVE, San Diego, CA

Kaiser Permanente, August 2025-Present

• Provided account support by responding to inquiries based on the request.

• Established payment plans with customers, strictly following payment criteria policies and procedures. Developed and implemented account management strategies and plans, ensuring alignment with customer goals and objectives.

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Communicated effectively with customers, providing updates on account status, progress, and recommendations for product and service offerings.

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• Managed and resolved customer complaints and issues, ensuring timely and satisfactory resolution.

• Built and established strong relationships with customers. STORE ASSOCIATE, Durham, NC

Box Lunch, October 2024-Present

• Greeted customers, helped locate merchandise, and suggested suitable options. Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.

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• Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.

• Increased customer satisfaction by providing efficient and friendly service while handling transactions. Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

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PROGRAM AIDE, Spring Valley, California

ESS LMSVSD, June 2023-Present

Established a nurturing and safe environment for children by engaging in creative playtime activities and developing age-appropriate educational games.

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Managed multiple children at once, ensuring their needs were met and conflicts were resolved in a calm and effective manner.

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CREATIVE ASSISTANT, Spring Valley, California

Paint Me SD, January 2022-Present

• Assisted in brainstorming and developing creative concepts for various projects.

• Managed the organization and maintenance of the creative team's digital files and assets.

• Supported the Creative Director in researching and gathering visual inspiration.

• Coordinated with external vendors and suppliers to ensure timely delivery of materials. EDUCATION

HIGH SCHOOL IN BUSINESS ADMINISTRATION, CA

Helix Charter High School, June 2024

NC

North Carolina Central University, US

BUSINESS, CA

Cuyamaca Community College, US

WEBSITE, PORTFOLIO AND PROFILES

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