Remote Work-Ready Medical Billing Specialist

Angela Dillingham

**** * ******** **, ******, IN 37302 859-***-**** *************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with strong leadership ability and management experience. Possess administrative and clerical skills and an understanding of the importance of accurate claims processing. Maintain confidentiality, pay close attention to detail for accurate and compliant documentation, and remain committed to ensuring optimal client outcomes.

Convey thoughts and express ideas for effective communication and documentation.

Identify and define problems, generate solutions, and determine appropriate strategies.

Adept at managing time, coordinating details, and balancing competing demands.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Video Communication Platforms – Zoom, MS Teams, and Google Meet.

Microsoft Office Applications – Word, Excel, PowerPoint, and Outlook; Type 25 WPM.

CORE QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Electronic Health Records (EHR)

Electronic Medical Records (EMR) Managed Care (HMO PPO POS) Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures

Scheduling Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT)

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2025

Introduced to the following concepts:

Medical terminology, medical billing and coding, claims processing, medical office procedures, insurance verification, accounts receivable, collections, co-pays, and deductibles.

Electronic health records systems and healthcare claims preparation and submission processes.

Coding for diseases, surgeries, and medical procedures using ICD-10, CPT, and HCPCS coding systems.

Organizing, analyzing, and examining health insurance claims for reimbursement and resubmitting rejected claims.

HIPAA rules and regulations related to patient information privacy and security.

Colorado Tech University Associate of Science Degree – Business Administration, 2017

PROFESSIONAL EXPERIENCE

Amazon – Muncie, IN 10/2025 - Present

Stow Associate

Utilize hand-held scanner to process incoming products and receive assignments for storage locations.

Meet established productivity targets, such as specific number of items stowed per hour.

Maintain clean and organized work station to ensure safety and efficiency in the work environment.

Leaders Staffing Agency – Kendallville, IN 06/2025 – 10/2025

Operator

Assembled and packaged books for shipment, including pallet stacking and down-stacking

Performed book cutting and spiral binding

Conducted routine machine maintenance to ensure operational efficiency

IGA Crossroads – Lexington, KY 06/2024 – 03/2025

Team Lead / Deli Clerk / Customer Service

Performed a multitude of tasks including food production and serving customers at the cash register.

Ensured operation excellence by adhering to systems and standards of the restaurant.

Maintained a clean and organized workstation and guest area.

Worked in a team environment and communicated effectively with customers, managers, and co-workers.

Estepp's Friendly Shell Gas Station – Lexington, KY 07/2023 – 06/2024

Assistant Manager / Customer Service

Opened and closed the store, checked in vendors, and completed paperwork.

Processed transactions, accepted payments, ensured accuracy of cash drawer, and kept work area clean and organized.

Worked as part of team and led by example to ensure quality customer service and a positive atmosphere.

Managed inventory, prepared bank deposits, and made bank drops.

Stayed focused during busy times and delegated tasks to employees to keep business running smoothly.

Addressed issues in a professional manner and resolved staff and customer service issues.

Additional work history includes value-added customer service experience as a Retail Cashier, Cook, Crew Member, Bartender, and Hostess

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