Data Entry Clerk with Healthcare Ops Experience

Leesa Riley

Andrews, TX *****

432-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

Operations and healthcare leader with progressive experience managing high-volume federal case processing, remote teams, medical records, compliance, payroll, and HR administration. Promoted into leadership for performance excellence and operational impact. Demonstrated ability to improve workflow efficiency, ensure regulatory compliance (HIPAA, CMS, DOT), and drive accuracy in fast-paced, metrics-driven environments. Seeking a healthcare operations or administrative leadership position where I can enhance performance, compliance, and team effectiveness.

CORE SKILLS

Leadership & Operations Management: Remote team leadership, performance management, escalation resolution, workflow optimization, onboarding & training Healthcare & Regulatory Compliance: Federal IDR processing, HIPAA compliance, CMS systems, EMR (Epic, Vyne), medical records management Administrative & HR Operations: Payroll administration, employee onboarding, HR documentation, scheduling, DOT compliance

Financial & Billing Systems: QuickBooks, NetSuite, Synergize, invoicing, collections, full-cycle bookkeeping

Customer & Case Management Systems: Salesforce, Genesys, Excel tracking systems PROFESSIONAL EXPERIENCE

Client Coordinator Team Lead – Federal IDR

MCMC, LLC Remote Dec 2023 – Feb 2026

● Earned promotion within five months based on performance, accuracy, and leadership capability.

● Manage approximately 100 Federal IDR cases weekly, ensuring compliance with CMS regulations and strict processing deadlines.

● Lead, mentor, and support a 30-member remote team, serving as primary escalation authority for complex case disputes.

● Strengthened onboarding and training processes to improve team-wide case accuracy and workflow consistency.

● Developed and maintained Excel-based tracking systems to monitor case progress and prevent compliance delays.

● Collaborate directly with attorneys and coordinate CMS case reopen requests to ensure regulatory adherence and timely resolution.

Medical Records Clerk – ROI COC STAT

CIOX Health Remote Jul 2022 – Jul 2023

● Processed approximately 50 medical record requests daily while maintaining strict HIPAA compliance standards.

● Accurately indexed provider requests, referrals, prescriptions, and diagnostic results within EMR systems.

● Consistently met turnaround time and data accuracy performance benchmarks in a high-volume production environment.

Customer Service Associate

Sykes Enterprises (BD Veritor at Home) Remote Nov 2021 – May 2022

● Managed approximately 100 inbound calls daily, achieving performance metrics for resolution time, first-call resolution, and customer satisfaction.

● Resolved escalated and complaint-driven cases with professionalism, improving customer experience outcomes.

● Documented and tracked cases using Salesforce and Genesys systems to ensure accurate follow-up and compliance.

Office Administrator / Administrative Assistant

Bradley’s Oilfield Services & Harper Welding & Fabrication Andrews, TX 2018 – 2020

● Directed payroll, HR administration, and office operations for approximately 30 employees.

● Processed 200+ invoices weekly, improving collections processes and strengthening vendor relationships.

● Streamlined payroll and invoicing workflows to increase efficiency and reduce documentation errors.

● Maintained DOT compliance records and supported regulatory documentation requirements.

Human Resources & Billing Clerk

Globe/Gravity Oilfield Services Andrews, TX Jul 2017 – Dec 2017

● Processed 300+ field tickets weekly and independently managed billing operations using NetSuite and Synergize systems.

● Supported full-cycle onboarding processes, ensuring accurate HR documentation and regulatory compliance.

Administrative Assistant

Arena Drilling Co Andrews, TX Mar 2007 – Dec 2007

● Supported daily administrative operations for 10 drilling rigs in a highly regulated environment.

● Prepared and submitted Railroad Commission reports while maintaining organized and audit-ready rig files.

● Coordinated employee onboarding, new hire paperwork, and drug screening compliance processes.

Earlier Career Experience

Administrative Support Roles Andrews, TX 1996 – 2007

● Delivered payroll, HR, compliance, and administrative support to small businesses.

● Managed invoicing, reporting, and office operations to ensure financial and regulatory accuracy.

● Assisted with onboarding, documentation management, and employee records maintenance.

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