UX Operations & Product Delivery Leader

ADRIANA CARDONA

Atlanta, GA

Email: **********************@*****.*** Phone: 404-***-****

PROFESSIONAL SUMMARY

UX Operations & Product Delivery professional with Scrum Master experience and formal training in Project Management. Skilled in Agile delivery, UX research operations, and coordinating cross-functional teams to ensure the successful execution of multiple initiatives. Experienced in managing workflows, aligning stakeholders, and driving user-centered solutions in fast-paced environments.

CORE SKILLS

Product Delivery • Agile / Scrum • UX Research -Project Management • Cross-functional Collaboration • Stakeholder Management • Workflow Optimization • Problem Solving • Bilingual (English / Spanish)

PROFESSIONAL EXPERIENCE

Manager/ Marketing/ Product Delivery

AJ & RyP Stone Atlanta, GA 2024 – Present

- Designed and implemented structured workflows to improve project coordination and execution

- Analyze content and generate AI descriptions for Meta Ads advertisements.

- Led research and implementation of digital tools and communication systems (including WhatsApp) to streamline operations

- Managed end-to-end project delivery, including scheduling measurements, preparing estimates, and coordinating logistics

- Coordinated clients, suppliers, and installers, improving communication and reducing delays

- Trained team members in marketing and sales processes, increasing team efficiency and consistency

- Managed multiple projects simultaneously, ensuring timelines, quality, and delivery

- Resolved operational challenges in fast-paced environments, maintaining continuity and customer satisfaction

-Customer Experience Optimization: Conduct in-depth research, analyze customer feedback, and measure user experience to create meaningful, impactful experiences.

UX Research & Design / Agile Facilitation (Laboratoria)

- Conducted user research to identify pain points and improve user journeys

- Led onboarding redesign and dashboard proposals to enhance user experience

- Applied research insights and testing to support data-driven decisions

- Collaborated with cross-functional teams to align UX solutions with business goals

- Facilitated Agile practices within UX teams, guiding Scrum ceremonies

- Coached UX peers on Agile methodologies to improve collaboration and workflow efficiency

- Supported UX research delivery within sprint timelines to maintain project cadence

Scrum Master / Product Delivery Coordinator

Banco Pichincha

- Served as Scrum Master for marketing and credit card product teams

- Founded and led the remittances delivery cell, coordinating workflows and stakeholders

- Facilitated Agile ceremonies, improving team alignment and delivery consistency

- Coordinated cross-functional teams (UX, business, and technical)

- Removed blockers and ensured continuous delivery across multiple initiatives

- Supported UX research and product delivery processes from planning through execution

Innovation & Technology Transfer Coordinator

Public University, Ecuador

- Founded and led the Innovation and Technology Transfer Unit

- Designed and managed calls for research and innovation proposals, increasing participation

- Coordinated evaluation and execution of multiple projects across stakeholders

- Managed full project lifecycle from intake to closure

- Evaluated projects for intellectual property and commercialization potential

- Contributed to the growth of the intellectual property portfolio and patent activity

EDUCATION

Master’s in Innovation – University Polytechnic of Valencia-Spain

Bachelor’s in Biology- Carabobo University -Venezuela

CERTIFICATIONS

Diploma in Project Management

UX Design – Laboratoria

Software Agile Development – Alberta University

Contact this candidate