Operations-Driven Client Care Specialist with 20+ Years Experience
Resume:
CHRYSTELLE LEE
SUMMARY
Experienced customer service professional with over 20 years in hospital environments and 6 years in retail sales. Skilled in managing office functions and delivering high-quality client care. Trilingual in English, Tagalog, and basic Chinese, with strong problem-solving abilities and adaptability. Committed to fostering long-term relationships and achieving team goals.
EXPERIENCE
Client Service Manager
Brightstar/Foreside Home Care & Nursing February 2025 - Current
Coordinated scheduling and management of caregivers, LVNs, and RNs for various levels of care.
Educate clients and their families about what is the appropriate level of care for them. Assist clients with forms during Admissions and Discharges.
Case Managing contracts include Work Compensation and Bright Horizons.
Manage Clients accounts by coordinating with the Financial Dept.
Compliances for on boarding new employees and assist with orientation/ training.
Transition Care Coordinator
Care Partners (Contractor for St. Jude) April 2024 - February 2025
Retrieved daily patient updates on discharges and followed up with facilities to ensure smooth transitions. Verify Medicare eligibility on ECW software.
Coordinate patient registration, bedside visits, schedule follow-up appointments upon discharge, and conduct surveys.
Participated in meetings with Case Management and Doctors to coordinate patient care and streamline communication.
Managed patient medical records; uploaded information to EMR and faxed to providers for accurate documentation.
Outpatient Coordinator
Aliso Ridge/ Anaheim Community February 2022 - March 2024
Scheduling upcoming assessments for Nursing, Therapist, and Doctors. Follow-ups and coordinating transportation. Entered billing data and charges, audits.
Facilitated patient navigation to various referral options, including step-up, step-down, and community services. Assisted clients in completing admission and discharge. Conducted outreach for Aliso Ridge and Anaheim for Potential Clients.
Verify medical insurances, this includes PPO, HMO, POS, EPO plans.
Admission Coordinator and Group Counselor
Cornerstone of Southern California November 2020 - February 2022
Coordinated scheduling for BHTs, case managers, and nurses to streamline admissions processes. Audit nursing charts and doctor's orders, documentation and compliance. Managed various medical insurance plans including PPO, HMO, POS, and EPO.
Assisted clients with admission forms and supported counselors with prescreen assessments to facilitate effective intakes.
Complete pre-authorizations, con-current and retro reviews for Utilization.
CONTACT DETAILS
**************@*****.***
1835 Sherington Pl. Apt. NS102 Newport Beach, CA 92663
SKILLS
Client Relations
Cross-functional Collaborations
Team Management
Strong Communication
Organization Skills
Time Management
Type 40 + WPM
SYSTEM
Microsoft (Word, Excel, PP, Teams)
Outlook
EPIC
Kipu
Best Care
AIS
ECW
Salesforce
Monday.com
Evident
EDUCATION
AA Degree
Santa Ana College, CA
May 2008
High School Diploma
Mater Dei, Santa Ana, CA
May 2006
CERTIFICATIONS
RADT
BLS /CPR
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