Talent Acquisition Specialist with 10+ Years Experience

Melissa Barclay

Talent Acquisition recruiter

Ocala, FL 34470 +1-352-***-**** ******************@*****.*** Professional Summary

I am a Talent Acquisition Specialist with 1 0+ years of of high volume, full cycle recruiting.. . I have hired for multiple lines of business as you can see in my resume. I am a team player with no team at the moment. looking for somewhere I can stay and grow and learn new things. My number speak for themselves and I will go above and beyond to find the right candidate for the jobs you trying to fill. I just need someone to give me that opportunity. I love working in recruiting and being able to tell someone that they have a job after looking for so long is a great feeling. I would love to feel like the candidates your company is hiring for I just need someone to take a chance on me. I am tire of sitting on the side lines I want to put in the game.

Work Experience

Peer Support Specialist

SMA healthcare Ocala, FL

October 2025 to December 2025

• Temporary position until December 31 2025

• Assisted Home care patients who needed help getting into therapy by helping set up their treatment plan

• Covered the front desk for breaks and lunches or if staff member was out

• Checked patients in as well as scheduled follow up appointments

• Entered our notes and case plan in the EMR database

• Answered all emails, texts and calls that came thru the peer support line and help them with information on rehab, detox, and our outpatient MAT(medication assisted therapy) program and how it worked.

• Assist the chief of the fire department on emergency overdoes calls, talked and provided comfort and support to the client as well as the people that were with them.

• Rode along with non emergency fire department if it was after hours or on the weekend to be able to start the client on the first dost of the MAT medication and go back each day until the client could get into our walk in clinic. We could provide medication for up to 7 days

• Provided one-on-one support to individuals with addiction issues, offering empathy, understanding, and encouragement

• Facilitated group therapy sessions focused on coping skills, stress management, and building healthy relationships

• Ensure all interactions are documented in our EMR system such as correct diagnosis codes for billing

• If the client was coming from the ER we would facilitate their transportation to detox

• Document all mileage on our mileage forms if we used the company vehicle, if we used our own we would turn in a mileage sheet to the manager at the end of the month for reimbursement

• Collaborated with a multidisciplinary team to develop personalized treatment plans for clients based on their unique needs and goals

• Advocated for clients' rights and access to resources within the community, ensuring they received appropriate support services

• Assisted in crisis intervention situations by providing emotional support and connecting individuals to emergency services when necessary

• Maintained accurate documentation of client interactions, progress notes, and treatment outcomes in compliance with confidentiality guidelines

• Supported clients in developing independent living skills such as budgeting, time management, meal planning, and self-care routines

• Collaborated with community organizations to coordinate referrals for additional services such as housing assistance or vocational training programs

• Successfully supported XX clients in achieving their personal recovery goals over a period of XX months/years

• Reduced hospital readmission rates among assigned caseload by XX% through proactive follow-up calls/check-ins Talent Acquisition Specialist

Alorica-Lake Mary FL

March 2021 to July 2025

• Laid off as position was outsourced

• Results driven recruiter who uses critical thinking to get the job done

• Used multiple ATS systems such as Oracle, and Taleo

• Monthly fill rate of over 100% for the entire time I was there

• Responsible for the candidate from the first interview all the way up until they start training which included making sure all their documents were verified especially if they needed a certain degree for the job

• Team player. who is always willing to help out a co-work

• Responsible fir sourcing and recruiting for many different roles and lines of business anything from manufacturing to IT and many more

• Built a relationship between our onsite location and their local Career Source, which including traveling 2 1.2 hours three times a month to meet with them and was featured on their marketing video that they would take to show prospective businesses to get them to partner with them

• Attend all job fairs located near our site which included set up and take down as I was the only recruiter living in Florida

• Came up with a context to try to get more people to apply by giving a free PTO day to the employee(onsite0 who referred the most people that actually were hired

• Conducted walk in hiring events once a week on site in which people could just walk in and be hired on the spot and complete their onboarding paperwork with me all on on day, on average we usually had anywhere from 35-50 people walk in on those days and all the ones that qualified for the job so I usually on average interviewed 25-30 people in a 4 hour time frame.

• Utilized online job boards, social media platforms, and professional networks to source qualified candidates

• Collaborated with hiring managers to understand their staffing needs and create detailed job descriptions

• Went above and beyond my recruiting goal every month

• Collaborated with marketing team to create compelling job advertisements that attracted high-quality candidates

• Maintained strong relationships with universities, colleges, and trade schools to attract top talent from educational institutions

• Fluent in several ATS systems including Taleo and Oracle and some Bullhorn Talent Acquisition Specialist

Sitel-Ocala FL

January 2020 to December 2020

• Temporary position that came to an end

• Utilized online job boards, social media platforms, and professional networks to source qualified candidates

• Conducted thorough candidate screenings and interviews to assess skills, qualifications, and cultural fit

• Managed the end-to-end recruitment process including job postings, resume screening, interview coordination, reference checks, and offer negotiations

• Collaborated with hiring managers to understand their staffing needs and create detailed job descriptions

• Built strong relationships with external recruitment agencies to leverage additional sourcing channels when needed

• Provided regular updates on recruitment metrics such as time-to-fill, cost-per-hire, and quality-of-hire to management team

• Sourced highly skilled technical professionals resulting in successful completion of critical projects on time

• Maintained strong relationships with universities, colleges, and trade schools to attract top talent from educational institutions

• Served as a brand ambassador at industry events, promoting the company's culture, values, and career opportunities

• Cultivated partnerships with external organizations such as professional associations and community groups to expand candidate reach

Customer Service Representative

Ansafone Ocala, FL

January 2019 to December 2019

• Position was outsourced

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution

• Built rapport with customers through active listening, empathy, and personalized interactions

• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions

• Maintained detailed records of all customer interactions in CRM system for future reference and analysis

• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently

• Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary

• Contributed to team success by achieving individual targets while also supporting colleagues during peak periods

• Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings

• Collaborated with the product development team to provide valuable customer feedback on product features, usability, and enhancements

• Assisted in training new hires by sharing best practices, providing guidance, and offering support during their onboarding process

• Demonstrated strong conflict resolution skills by de-escalating tense situations effectively while maintaining professionalism at all times

House Mother/Administrative Assistant

His House for Her Ocala, FL

March 2016 to January 2019

• I still volunteer from time to time I left due to it being a part time position and I needed full time employment

• Perform administrative duties assisting the CEO as well as rhe owner when needed.

• Take the minutes for any ataff.meetinf or any other meeting I am asked to attend

• Schedule meetings as directed and make sure all required to attend are. notified and if.there is a scheduling conflict make sure to resolve the issue.

• Provided direct care and support to individuals with behavioral health disorders, ensuring their safety and well-being

• Monitored and documented client behaviors, progress, and responses to interventions on a daily basis

• Collaborated with interdisciplinary teams to develop comprehensive treatment goals for clients

• Implemented individualized treatment plans under the supervision of licensed professionals, promoting positive behavior changes

• Assisted in crisis intervention by employing de-escalation techniques and maintaining a calm environment

• Supported clients in activities of daily living (ADLs), including personal hygiene, meal preparation, and medication management

• Facilitated group therapy sessions focused on developing coping skills and fostering emotional resilience

• Administered medications as prescribed by healthcare providers, adhering to proper protocols and documentation procedures

• Ensured compliance with all regulatory standards related to confidentiality, privacy rights, and ethical guidelines in mental health settings

• Participated in staff meetings to discuss client progress, share insights from observations, and contribute to treatment planning discussions

• Assisted in coordinating appointments with external service providers such as psychiatrists or psychologists for additional evaluations or consultations when necessary

• Maintained accurate records of client interactions using electronic medical record systems or other designated documentation tools

• Provided transportation assistance for clients attending medical appointments or community-based activities as required by their treatment plan

• Collaborated with families or caregivers to provide education about mental health conditions and strategies for supporting their loved ones' recovery journey

• Responded promptly to emergency situations following established protocols while ensuring the safety of all individuals involved

• Attended trainings on therapeutic interventions techniques such as Cognitive Behavioral Therapy (CBT) or Applied Behavior Analysis (ABA)

• Utilized crisis prevention strategies effectively during challenging situations involving aggressive or self-harming behaviors

• Assisted in the development and implementation of individualized behavior support plans to address specific needs and goals

• Provided emotional support and encouragement to clients during their recovery process

• Collaborated with community resources, such as social workers or case managers, to ensure continuity of care for clients transitioning between different settings

• Supported individuals in developing independent living skills through coaching, modeling, and reinforcement techniques Medical Records Manager

Nature Coast Hospital Williston, FL

June 2010 to February 2015

• In charge of 4 employees within the department

• Process all medical records requests in a timely manner as well as follow up on any requests

• Developed and implemented strategies to improve productivity and streamline processes

• Assisted the billing and coding department as needed with regards to what documentation needed to be attached in order for a claim to be paid

• Implemented new technology systems to enhance operational efficiency

• Developed strong relationships with key businesses in the area, fostering partnerships for business growth opportunities

• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture

• Analyzed market trends and competitor activities to identify potential risks or opportunities for the business

• Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc

• Resolved customer complaints or issues promptly while maintaining a positive brand image

• Managed multiple projects simultaneously within established timelines

• Developed and implemented employee training programs that improved overall team performance by 95%

• Implemented customer feedback system resulting in a 98% increase in customer satisfaction ratings

• Served as a liaison between upper management and front-line employees, ensuring effective communication of company goals and objectives

• Assisted with any outpatient coding as well as any transcription that needed to be done when regular staff was either off or on the weekends as needed

• Traveled to Gainesville and surrounding areas to deliver records if the request was a large request or to deliver them to the social security administration

Office Manager

Robinson and company Williston, FL

February 1997 to March 2000

• Assisted the employees in finding other positions once the business ended most of them ended up going into the industrial field so I would scout out jobs for them and assist them with their resumes as well as mock interviews so that they would get hired and almost all of them were except for several due to their own reasons

• Responsible for everyone's schedule as well as making up the route everyday so that the 2 lawncare crews had their route every morning

• Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence

• Maintained confidential employee records, ensuring compliance with privacy regulations

• Negotiated contracts with vendors for office supplies/services to secure cost-effective solutions without compromising quality or service levels

• Developed and implemented employee recognition programs to boost morale and increase employee engagement

• Managed the office budget, tracking expenses and identifying areas for cost-saving measures Paralegal/Legal Assistant

The Law Offices of Anderson & Associates Saint Petersburg, FL November 1993 to April 1996

Helped open a satellite office with one of our newer attorneym Assisted in drafting briefs as well as investing fraud in workers compensation claims. Compiled and typed all dictation that was recorded. Answered phones gathered all medical records for trrialm Performed all office duties as I was the only employee besides the attorney

I wrote up all the intake forms for all new cases that came in. We handled three types of cars workers compensation auto accidents as well as social security disability. Wle representted the planitiff in all 3 specialities. I left due to go to needing to help family. I'm in school now and I am willing to get my paralegadegree if needed.

Thank you for taking the time to read this

Education

Human Resources (Bachelor's degree)

Colorado Technical University-Online Denver, CO

September 2024 to Present

High school diploma

St. Petersburg High School Saint Petersburg, FL

August 1989 to June 1993

Upper secondary education

Skills

Google Docs HR Sourcing (10+ years) Interviewing Human Resources Management Time- to-hire (recruitment metric) Greeting customers Offer acceptance rate (recruitment metrics) Canva Event Planning Recruiting Relationship management Accounts receivable Community engagement Customer service Report preparation Quality of hire (recruitment metrics) ADP ChatGPT Staff training English Organizational skills Microsoft Excel Prospecting Mail distribution Employment law Recruitment process improvement HRIS Attention to detail Supervising experience High volume recruitment Communication skills Time management Office experience Applicant-to-interview ratio tracking Computer operation Accounts payable Taleo (5 years) Assisted living facility experience Recruitment process outsourcing Oracle (2 years) Receptionist experience within corporate industry Google Workspace Microsoft Outlook Accounting Talent acquisition platforms Typing Source of hire (recruitment metrics) Clerical experience Clean workspace maintenance Employee Orientation (10+ years) HR legal compliance Financial concepts Talent Acquisition (8 years) Interpersonal skills Talent acquisition Candidate sourcing Crisis intervention Contracts Lead generation Vendor Management Administrative experience Appointment scheduling ATS (7 years) Employee engagement Microsoft Office Full cycle recruiting

Languages

Tagalog

English

Certifications and Licenses

peer support specialist

March 2019 to Present

took a week long class to be certified as a peer support specialist working towards my hours to be a certified recovery coach in the future so that I can volunteer

Certified Recovery Specialist

CPR Certification

First Aid Certification

Driver's License

Groups

Lions Club

June 2003 to Present

Attend monthly meetings as well as volunteer at any fundraisers or any event that may heed volunteers such as delivering Christmas gifts.to.thr Angel tree families, eye exam screenings in children 5-9 Additional Information

Authorized to work in the US for any employer

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