Receptionist with Strong Customer Service Skills

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Christine Harbaugh

Phone: 814-***-****

Address: ***** **** ******

Venango PA, 15440-2800

Email: barbochar 24gmail.com

Professional Summary

Results-driven receptionist with a proven track record of providing exceptional customer service and managing high call volumes. Skilled in efficiently scheduling appointments, maintaining accurate records, and directing callers to appropriate employees. Strong communication and problem-solving abilities, with a professional demeanor, and a service-oriented mindset. Proficient in multi-line telephone operation and data entry

Experience

Receptionist/Driver-LifeNWPA, Meadville, PA-Feb, 2021-Nov, 2023

Provide Information about establishment, such as location of departments and offices, employees within organitzatikin, and services provided. Operated multi-line telephone system to answer incoming calls and accurately duect callers to appropriate employees.transmitted information and documents to customers via computer and mall. Used sign in procedures to track visitors on premises. Answered phones professionally in accordance with organizational protocols. Maintained accurate records of all inconting calls, messages, and visitors. Scheduled appointments and matntained and updated appointment calendars. Assisted customers with general Inquiries regarding products, services, and hours of operation via phone or email Customer Service Representative-National City Bank, Franklin, PA-Feb,2002-Apr, 2013

Utilized problen sohing techniques to identify solutions for complex customer Inquiries, performed data entry tasks accurately and in a timely manner, provided account information to customers and explained Bill service policies and customer rights, tracked all incoming calls and emails from customers using appropriate software applications, investigated and researched issues to detersine root causes and appropriate resolution methods, built sustainable relationships and trust with customer accounts using open and interactive communication, delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts, demonstrated excellent communication skills, both verbal and written, in

order to effectively interact with customers. Education

Venango Catholic, Oil City PA-High School Diploma- June 1991 Skills

Telephone Skills-Organizational Skills-Customer/Client Relations Verbal and written communication-Data Entry-Scheduling Appointments

Data Inputting-Calendar Management-Professional Derneanor

Multi-line telephone operation-Service-oriented mindset

References are available upon request

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