Efficient Virtual Assistant with Proactive Operations

Erica Hammaker

Muskogee, OK 657-***-**** **********@*****.***

Professional Summary

Dedicated and resilient professional with 2 years of sobriety, a Registered Alcohol and Drug Technician (RADT), and a strong commitment to behavioral health and recovery. Earned a Mental Health Assistance Certificate (May 18, 2025) and High School Diploma (May 2, 2025). Combines lived experience with formal training to support others with empathy, communication, and real-world understanding. Seeking roles in behavioral health or customer service. Certifications & Licenses

• Registered Alcohol and Drug Technician (RADT)

• Mental Health Assistance Certificate — May 18, 2025

• High School Diploma — May 2, 2025

• CPR / First Aid Certified

• Driver’s License

Work Experience

Owner & Lash Artist Self-Employed (2020–Present)

• Manage scheduling, clients, marketing, and services

• Build strong client relationships and retention

Group Facilitator Tarzana Treatment Centers (Feb 2024 – Apr 2024)

• Led recovery and mental health group sessions

• Taught coping skills and relapse prevention

Personal Assistant / Receptionist Advanced Management Company (2013–2018)

• Managed office operations, scheduling, and communication

• Supervisor: Annette Lujan/Stark 949-***-****)

Waitress / Cashier RibCrib BBQ (2019–2022)

• Provided high-level customer service in fast-paced setting

• Handled transactions and resolved issues

Core Skills

Crisis Intervention • Communication • Customer Service • Emotional Intelligence • Conflict Resolution • Organization

“My recovery journey is not just my past—it’s my qualification.”

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