Security Operations & Dispatch Professional Seeking Growth

STEPHEN ELDRIDGE

Plano, Texas ***** *****************@*****.*** 469-***-****

PROFILE

Excellent organizational and time management skills. Ability to meet deadlines. Prioritize/Ability to multi-task. Ability to effectively communicate. Ability to work independently or on a team. Ability to maintain confidentiality and privacy. Responsible. Dependable. Punctual. Self- motivated. Eager to learn.

EXPERIENCE

Allied Security Lewisville, Texas

SOC Dispatch Interior Patrol Officer

10/2024 - present

Responsible for monitoring and responding to security alerts and incidents within a company's network by receiving incoming alarms, analyzing potential threats, and dispatching the appropriate security team members to investigate and resolve issues, often working in a fast-paced environment with multiple systems and tools to maintain overall cybersecurity posture.

Security, communications, and fire/life safety systems within the designated region via the provided monitoring systems

Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms

Answer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly, give direction, and provide guidance to employees and security staff during emergencies.

Serve as the liaison between all departments and the security department

Handle (without delay) complaints and unusual/critical event information to Shift Supervisor, Account Manager, and Security Director

Accurately document routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)

Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment and keys signed out and returned by security, parking, and shuttle bus staff

Complete “task work orders" for all reported maintenance needs

Inform (without delay) the Shift Supervisor / Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems

Control and monitor the two-way communication systems

Make emergency notifications as necessary pursuant to site Post Orders

Make productivity and cost reduction recommendations to management

Make recommendations for physical security surveys and post orders

Training: Security/SOC/CPR Trained.

Credentials: License (uncommission). Private Security Guard ID.

Dynacraft McKinney, Texas

Operations Specialist

7/2023 – 1/2024

Day-to-day operational tasks within the company, including coordinating logistics, monitoring equipment performance, troubleshooting issues, ensuring compliance with regulations, and supporting overall operational efficiency within a specific area of Dynacraft's business.

Training: Quality Control – hands on.

The Container Store Distribution Center Coppell, Texas

Warehouse Associate

6/2022- 1/2023

Unload, unpack, and check incoming shipments.

Store products in containers

Fill containers with void fill to protect products

Ensure shipments meet specifications

Replenish and stock pick bins.

Organize and prepare items for shipping

Take delivery of incoming supplies

Amazon Dallas, Texas

Print Systems Operator

3/2022 -7/2022

Print and bind books. Performed print and bind operation of the book, from set-up to finish.

Performed printer system operations at various stages to create books.

Picked books off the production line and inspected them for quality. Books with damages were collected and set aside for repairs. Books with no damages were scanned to indicate good products and the books were ready for shipment.

Print System Operator

Inspected the printer machine before and after use.

Resolve any issues with the printer.

Monitored the printer machine while pages for the books were printed. Progress was reported on computer for review by manager.

Training: Completed Basic Training for Print System Operators by Canon

EDUCATION

Collin County Community College District McKinney, Texas

2019-present

Program: Information Systems Cybersecurity Infrastructure Technician

Organization: Flextech 2023

SKILLS AND ASSESSMENTS

Work with Computers and Audio/Visual Equipment. Microsoft Office Suite, Data Entry. Word Processing. Fax Documents. File Documents. Make Copies. Answer phones.

Email Skills - Highly Proficient.

Measures a candidate’s ability to effectively compose and organize email messages.

January 2019

Computer Skills- Highly Proficient.

Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and troubleshoot common computer problems.

January 2019

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