Waitress with Cashier & Supervisory Experience
Resume:
NANCY GATHONI WAMBUI
Waitress
Nancy Gathoni Wambui
***********@*****.***
***-*****, ******, ***-***** Ngecha
SKILLS
POS (Point of Sale) System
Operation
Customer Service
Excellence
Order Taking & Menu
Knowledge
Food and Beverage
Handling
Time & Table Management
Upselling Techniques
Team Collaboration
Problem Solving Under
Pressure
Cleanliness & Hygiene
Standard Sensitivity
Cash Handling
Supervisory Skills
Multitasking
Problem-solving
Food Safety & Hygiene
Communication
Payment Processing
Event Setup Coordination
PROFILE
Energetic and customer-focused waitress with over 3 years of experience in food service, including cashier and supervisory responsibilities. Adept at providing excellent customer service, managing cash registers, and leading teams to ensure smooth restaurant operations. Competent in providing excellent service, effectively supervising several tables, and guaranteeing client happiness seeking to leverage skills in hospitality and team management to contribute to the success of the Company. EDUCATION
Kenya Certificate of Secondary
education
2015 - 2018
St Angela’s girls High School, Kenya
Certificate in catering & hospitality 2019 - 2021
Span institute of technology, Thika
EMPLOYMENT
Waitress
Kenton, Kabete
Arranging tables and taking customer orders.
Making sure that client orders are on time and arranging tables and halls for events.
Ensure guests are satisfied with their meal, address any issues or complaints politely and promptly
Reset tables with clean utensils, napkins, and menus Answer questions about the menu, take food and drink orders accurately.
Waitress / Cashier Apr 2022 - Jan 2023
Docklands hotel, Limuru
Provide exceptional customer service by greeting guests, taking orders, and ensuring a positive dining experience. Operate cash register, process payments, and handle all financial transactions accurately, including credit card payments and tips.
LANGUAGES
English
Swahili
HOBBIES
Reading
Traveling
Event planning
Volunteering
Assist in maintaining the cleanliness and organization of the dining area and other service areas.
Collaborate with kitchen and bar staff to ensure timely preparation and delivery of food and beverages.
Effectively handle customer complaints or concerns, ensuring resolution in a professional and timely manner.
Train and mentor new staff on company policies, food safety standards, and customer service best practices.
Utilize strong product knowledge to upsell menu items, increasing sales and guest satisfaction.
Supervisor/ Lead Waitress Feb 2023 - Present
Essence, Ndenderu
Supervised a team of waitstaff, ensuring smooth operations during high-volume shifts, managing guest expectations, and maintaining service quality.
Handled opening and closing procedures, including cash reconciliation, ensuring accuracy in all financial transactions. Managed inventory of supplies, including food and beverage orders, to ensure the kitchen was fully stocked.
Maintained customer satisfaction by addressing complaints and resolving issues promptly, ensuring a pleasant dining experience.
Ensured compliance with all health and safety regulations, including food handling and sanitation practices.
Provided coaching and feedback to team members to improve performance and maintain a positive work environment. Monitored guest flow and coordinated seating arrangements to minimize wait times and optimize service efficiency. REFERENCE
References available upon request.
Contact this candidate