Executive Banking Operations Leader
Resume:
Nathan Jenkins
Boise, Idaho
*************@*******.***
Highly analytical, results-driven professional with nearly a decade of experience in complex operations, investigative analysis, and policy implementation. Proven ability to assess risk, ensure compliance, and resolve executive-level issues. Skilled in cross-functional collaboration, project coordination, and stakeholder engagement, with a strong focus on efficiency, accountability, and client satisfaction.
Experience
Executive Office & Premier Banking Operations/Wells Fargo/ 2016-2025
Resolved escalated, high-dollar, and high-profile customer complaints requiring specialized handling and authority.
Conducted complex investigations by reviewing contracts, product details, and regulatory requirements to identify risk and root cause.
Delivered final resolutions using escalated permissions comparable to first-level management.
Ensured compliance and policy adherence through detailed CRM documentation and case management.
Partnered with senior leadership and stakeholders to support high-value clients and operational improvements.
Assistant Manager/Thompson Lawn Services/ 2007-2016
Led daily operations by delegating tasks, managing crews, and overseeing job-site logistics and equipment transport.
Ensured timely, high-quality service delivery by prioritizing schedules, resources, and client requirements.
Served as a primary client contact, resolving service issues with professionalism and escalating when needed.
Maintained safety and environmental standards, including pesticide application certification.
Fostered a collaborative team environment while supporting operational and business goals.
Education
Bachelors Degree in Social Science - Boise State University
Emphasis: Communications and Criminal Justice Applications
Associates Degree in Criminals Justice Administration – Boise State University
Skills
Management & Operations • Problem Solving • Leadership & Collaboration • Technical Proficiency • Risk & Compliance • Conflict Management • Communication
Contact this candidate