Customer-Ffocused Tech-Savvy Support Agent

Chandler McClain

Gilbert, AZ *****

********.*********@*****.***

+1-480-***-****

I have experience with customer service and am an avid problem solver. I am quick on my feet and learn things very fast. I am determined to provide an excellent customer experience and to resolve any customer problems with ease and efficiency. I pay close attention to detail and have a good understanding of computers and technology.

Authorized to work in the US for any employer

Work Experience

Team Member

Chipotle Mexican Grill-Michigan City, IN

October 2019 to August 2020

I work as a team member to serve customers with a smile on my face. I perform cashier duties, clean and maintain a smooth customer service experience. I take the customers order with accuracy and efficiency. I serve the customers food with an inviting attitude. Sprint Tech Expert

Asurion-Phoenix, AZ

August 2018 to March 2019

I take inbound calls from Sprint customers who are having technical issues. I consistently provide excellent customer service to provide the best customer experience. I do this by walking the customer through the troubleshooting steps and educating them. We always make sure to resolve the customers issue before the call is finished, or I direct them to the right place in order to get their problem fixed. Customer Service Representative

ArcSmart Solutions-Gilbert, AZ

January 2018 to May 2018

Talked with customers over the phone to resolve internet service issues. Also worked with customers to take billing information to make payments. Provided excellent customer service to customers to ensure customers stated and unstated needs were met during the call. Education

High school or equivalent in General Education

Michigan City High School - Michigan City, IN

July 2013 to May 2017

Skills

• Computer Hardware (1 year)

• Typing (10+ years)

• Customer Service Representative (2 years)

• Call Center

• Customer Support

• Customer Care

• Microsoft Windows

• Network Support

• Technical Support

• Customer Service (2 years)

• Software Troubleshooting

• Cash register

• Customer service

• Restaurant experience

• Cash handling

• Typing

• Driving

• English

• Communication skills

• Basic math

• Hospitality

• Sales

• POS

• Marketing

• Phone etiquette

• Data entry

• Active Directory

• Help desk

• Operating systems

• Retail math

• Product demos

• Stocking

Certifications and Licenses

Driver's License

October 2018 to Present

Food Handler Certification

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