Inbound Call & Data Entry Specialist Candidate
Resume:
T
Suman
Thapa
sams.thapa**@gmail.c
om
Germantown, MD
20874
SUMMARY
Hardworking and forward-thinking Senior Executive Assistant with over 5 years of experience as office assistant 5 plus year in sales and gaming environments . Handles strategic planning, operational and administrative requirements. Results-driven and hardworking with skill and resilience to achieve daily operational goals. Focused on maximizing executive productivity by providing exceptional service and coordinating team activities. Detail oriented and keen in problem solving with exceptional customer service skills. SKILLS
• Administrative Support
• Customer Needs Assessment
• Staff Management
• Office Management
• Quality Control
• Payment Processing
• Teamwork and Collaboration
• Product Sales
• Cash Handling Accuracy
• Meeting Deadlines
• Customer Service
• Outgoing Personality
• Stocking and Receiving
• Problem-Solving
• Goal-Oriented
EXPERIENCE
Food Production Worker
Alexandria, VA
Amazon Fresh/ Jun 2024 to Aug 2024
Executie Assistant
Rockville, MD
Infinite Computer Solutions/ Nov 2017 to Feb 2023
Sales Associate
Gaithersburg, MD
7 Eleven Store/ Dec 2014 to Nov 2017
• Transported finished goods from the production area to designated storage areas.
• Worked collaboratively with other team members in a fast-paced environment.
• Maintained production records, including batch numbers and quantities produced. Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
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Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
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Performed data entry tasks into various software programs including MS Excel spreadsheets.
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Assisted in organizing conferences, seminars and other events as directed by the executives.
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• Greeted visitors warmly upon arrival at the office premises. Answered telephone calls from customers or clients providing assistance where necessary.
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Maintained company confidence and protected business operations by keeping sensitive information confidential.
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Ast Supervisor-pit Administration
Kathmandu, Nepal
Casino Royale/ Jul 2006 to Apr 2012
Front Desk Officer
Nepalgunj, Nepal
Hotel batika(pvt)Ltd./ Jun 1997 to Sep 1999
• Greeted customers and provided exceptional customer service.
• Assisted customers with product selection, sizing and styling.
• Provided accurate information about products, prices and services.
• Processed transactions using a point-of-sale system.
• Organized stockroom shelves according to size, color or style.
• Handled customer complaints in a professional manner. Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
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Answered incoming telephone calls to provide store, products and services information.
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Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
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Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
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Managed daily operations of slot machines, table games, sports betting, race book and other gaming activities in accordance with established standards.
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Conducted regular performance evaluations of employees to identify areas for improvement and develop action plans accordingly.
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Analyzed customer feedback to enhance service levels and improve operational efficiency.
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Resolved customer complaints in a timely manner while maintaining positive relationships with patrons.
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Maintained accurate records of transactions related to gaming activities such as winnings, losses, payouts.
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Prepared reports related to gaming activities such as revenue generated from slots or tables games.
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• Performed regular audits of cash handling processes within the casino premises.
• Processed payments from customers using cash registers and credit card machines. Verified customer's identity by checking valid identification cards prior to providing service or issuing keys and cards.
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Handled complaints in a timely fashion while following established policies and procedures.
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Created daily reports detailing guest activity, occupancy levels and any issues that arose during shift.
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• Provided excellent customer service through efficient problem solving techniques. EDUCATION AND TRAINING
High School Diploma
Mahendra Higher Secondary School Jun 1997
Nepalgunj,Nepal
LANGUAGES
English:
Professional
spanish:
Elementary
Hindi:
Professional
Nepali:
Professional
Urdu:
Limited
CERTIFICATIONS & LICENSES
Medical Billing and Coding Certificate
CBCS
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