Front Desk Specialist with Bilingual Service Skills
Resume:
Jessica Calle
Front desk
Jackson Heights, NY ***72 +1-347-***-**** **********@*****.***
Professional Summary
Experienced Dry Cleaning Attendant with over 5 years in customer service, front desk operations, and delivery driving. Bilingual in English and Spanish, skilled in communication, time management, and Microsoft Office. Dedicated to providing excellent service with a positive attitude. Seeking full time opportunities to leverage strong interpersonal and organizational skills in a dynamic environment.
Work Experience
Front Desk Attendant
J's Cleaners Jackson Heights, NY
July 2019 to Present
* Managed front desk operations, greeting customers and handling drop-off and pick-up orders.
* Provided excellent customer service, ensuring customer satisfaction and repeat business.
* Handled phone communication for client inquiries and order updates.
* Entered customer and order data accurately into computer systems.
* Maintained organized work area and ensured timely processing of orders.
* Communicated effectively in both English and Spanish with diverse clientele.
* Resolved customer issues and complaints promptly and professionally. Delivery Driver
Shipt, Uber New York, NY
January 2023 to September 2023
* Delivered packages and groceries to customers throughout New York City.
* Used GPS and map reading skills to plan efficient delivery routes.
* Provided friendly customer service during deliveries and resolved issues as needed.
* Maintained accurate records of deliveries and completed data entry tasks.
* Communicated with clients via phone calls to confirm delivery details. Education
Upper secondary education
Upper secondary education
High school diploma
Queens Vocational And Technical High School
Skills
Spanish Microsoft Office Computer skills Customer service Data entry GPS Time management Front desk Communication skills Driving Languages
Spanish and English - Fluent
English
Spanish
Certifications and Licenses
Driver's License
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