Data Entry Specialist with 17+ Years Experience

**** ******** ****** ***** #***, MINNEAPOLIS, UNITED STATES,

***** • *************@*****.*** • 612-***-****

DEBRA THAMES

PROFESSIONAL SUMMARY

Data Entry Specialist with over 17 years of diverse experience in customer support, personal care, and mortgage processing, adept at utilizing advanced spreadsheet management and word processing skills. Recognized for a proactive approach, effective problem identification, and a commitment to delivering exceptional service. Passionate about leveraging expertise to enhance data accuracy and efficiency, while fostering a collaborative and innovative work environment. EMPLOYMENT HISTORY

CUSTOMER SUPPORT SPECIALIST Nov 2022 - Sep 2025

Augeo Marketing Minnetonka, MN

• Responding promptly to participant calls, emails, and chats

• Ensuring program information is clearly and accurately conveyed

• Researching inquiries into point redemption

• Working directly with internal and external partners at a program and order level

• Having open communication with team members to share information, knowledge, and expertise

• Follow established guidelines for participant issue resolution

• Documenting customer issues including resolution

• Demonstrating personal ownership for tasks and following through

• Working with multiple systems including databases and web-based applications

• Fostering respect, trust, and cooperation with all contacts within and outside Augeo

• Being the Subject Matter Expert on Incentive & Recognition programs

• Utilizing company reference materials for consistency PERSONAL CARE ASSISTANT Apr 2008 - Nov 2022

Integrity Home Care Minneapolis, MN

• Assisted with daily living activities, running errands and household chores.

• Remained alert to problems or health issues of clients and competently responded.

• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

• Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.

MORTGAGE LOAN PROCESSOR Feb 2020 - Mar 2021

Wells Fargo Minneapolis, MN

• Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.

• Prepared file for final clear-to-close by branch management.

• Handled any conditions sent from underwriting departments.

• Reviewed financial statements and contacted institutions and customers to clarify details.

• Communicated with originator and applicant concerning progress of loan file.

• Upheld complete confidentiality of all submitted information according to release guidelines.

• Received on-going, comprehensive training on home loan products and mortgage process.

• Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.

• Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.

• Verified credit histories, personal references and employment backgrounds for each applicant. CUSTOMER SERVICE REPRESENTATIVE May 2018 - Jan 2020 Rust Consulting Inc. Minneapolis, MN

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Answered constant flow of customer calls with minimal wait times.

• Offered advice and assistance to customers, paying attention to special needs or wants. HEALTH PLAN SPECIALIST Aug 2016 - Dec 2017

Medica Minnetonka, Minnesota

• Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.

• Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.

• Answered 80 inbound calls per day from existing and future policyholders to answer inquiries and discuss insurance options.

• Scanned, received and sent faxes to insurance claims, co-pay assistance information and patient documentation.

• Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations. EDUCATION

HIGH SCHOOL DIPLOMA

High Tech High Graduate School of Education Minneapolis, MN SKILLS

Medication Management, Diet and Nutrition, Ability to Lift Clients, Problem Identification, Spreadsheet Management, Word Processing, Self Starter.

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