Operations & Program Management Specialist

Rena Menendez

********@*****.*** 706-***-**** Grovetown, GA linkedin.com/in/rena-menendez

SUMMARY

Dynamic professional with 6 years of experience seeking a Program/Operations Management role, skilled in Program Management, Process Documentation, and Governance Frameworks. Proven track record in operational planning, cross-functional collaboration, and strategic communication. Adept at translating complex directives into actionable tasks, enhancing workflow efficiency and maintaining compliance with regulatory standards.

WORK EXPERIENCE

Advanced Technology Leaders, Inc. Fort Gordon, GA

Team Lead Mar 2025 – Present

Writer, Plans & Operations Jul 2024 – Mar 2025

• Manage operational planning and administrative tasks for senior leaders, producing approximately 32 task orders per month across 6+ facilities.

• Translate and rewrite directives into clear, executable orders while ensuring compliance with project deadlines and deliverables.

• Present weekly project status updates to leadership and maintain regular communication with cross-functional departments.

Goldbelt, Inc. Fort Gordon, GA

Patient Administration Instructor Jul 2023 – Jul 2024

• Conducted training sessions on policies, procedures, and Electronic Health Record (EHR) systems for military medical staff, ensuring comprehension and operational efficiency.

• Developed and delivered curriculum for practical, hands-on training, effectively translating healthcare regulations into clear policy adherence for 8-12 students per class.

• Updated lesson plans and documentation in response to regulatory and compliance changes, maintaining alignment with current standards.

HCA Healthcare – Physician Services Group Martinez, GA Patient Advocate Mar 2023 – Jul 2023

Program Coordinator/Benefits Specialist Jan 2022 – Mar 2023

• Managed patient intake and benefits verification, handling an average weekly intake of 50-90 patients, and coordinated care from initial consultation through surgery.

• Facilitated educational workshops for patients to enhance understanding of costs, coverage, policies, and requirements, ensuring compliance with HIPAA and other regulations.

• Improved workflow efficiency by redesigning forms and pre-registration steps and documented all patient information electronically in the EHR system. Amentum Chantilly, VA

Airfield Management Operations Lead Jun 2018 - Oct 2021

• Managed daily airfield operations, coordinating aircraft movement and construction projects, and ensuring efficient and safe airfield activities.

• Served as the point of contact for aircraft and ground emergencies, including runway shutdowns for safety and military concerns, while liaising with construction teams, aircrew, and leadership.

• Conducted airfield inspections to ensure compliance with safety standards and trained staff on procedures and aircraft safety protocols.

Florida Department of Health – Disability Determinations (DDS) Pensacola, FL Medical Examiner Sep 2017 - May 2018

• Reviewed and processed 25-40 disability determination cases monthly, ensuring compliance with federal and healthcare standards.

• Prepared formal written findings and recommendations for Social Security, maintaining adherence to HIPAA and regulatory guidelines.

EDUCATION

Southern New Hampshire University Manchester, NH

Master of Business Administration, Business Administration Jan 2027 Ashford University Clinton, IA

Bachelor of Arts, Healthcare Administration Nov 2010 CERTIFICATIONS

Certified Revenue Cycle Representative (CRCR), HFMA Mar 2026 Certified Responsible AI Leader (CRAILTM), Star Global College of Workforce Development Mar 2026 Lean Six Sigma Green Belt, Star Global College of Workforce Development Feb 2026 Project Management Essentials, Star Global College of Workforce Development Feb 2026 Microsoft Power BI - Prepare Your Data Efficiently for Excel Analysis, AICPA Jan 2026 Financial Reporting and Budgeting Certificate, ACMPE Dec 2025 Microsoft Excel© for Accounting, Wiley Finance & Accounting Dec 2025 Project Management Professional Certificate, Google Feb 2024 SKILLS

Leadership • HIPAA • Adaptability • Critical Thinking • Training & Development • Operational Planning • Written & Verbal Skills • Presentation Skills • Strategic Partnerships • Time Management

• Cross-Functional Collaboration • Program Support • Microsoft Office (Word, Excel, Outlook) • PowerPoint • EHR/EMR Systems • Salesforce • SharePoint • MS Power BI • Etms2 • Excel Data Visualization • Managed Care • Communication Skills

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