Salesforce

SRINIVASARAO ATMAKURI

USA *****.*****@*****.*** 448-***-**** LinkedIn: atmakuri-srinivasa-rao PROFESSIONAL SUMMARY

Results-driven Process Analyst – Quote to Cash Strategy and Operations with 5 years of IT experience, including 2+ years specializing in Salesforce CPQ, Order Management, provisioning, and entitlements. Skilled in managing end-to-end Q2C operations, resolving escalations, performing recurring operational data updates, and ensuring process accuracy and compliance. Experienced in auditing workflows, documenting business rules, and implementing process improvements, enhancing operational efficiency by reducing errors and manual effort. Strong communicator with proven ability to work cross-functionally in fast-paced environments. Core Skills

Salesforce Platforms: Service Cloud, Sales Cloud, Experience Cloud, Agentforce, AI-powered solutions

Declarative Automation: Flows, Process Builder, Workflow Rules Data Modeling: Custom Objects, Lookup & Master-Detail Relationships User Management: Profiles, Roles, Permission Sets

SDLC & UAT: Testing, Validation, Deployment, Agile Delivery Integration: API-connected data sources, external CRM integrations Reporting & Analytics: Dashboards, KPIs, Data Insights Documentation & Collaboration: Requirement gathering, stakeholder communication Revenue Operations & Q2C: CPQ, Order Management, Provisioning & Entitlements, Case/Escalation Management

Process Improvement & Monitoring: SOPs, Audits, Operational Reporting, Data Quality Technical Skills: Python Development, Salesforce Apex, Lucidchart PROFESSIONAL EXPERIENCE

Assciate Consultant - Infosys – Hyderabad, India Apr 2022 – Jul 2024

● Managed end-to-end Quote-to-Cash processes, including provisioning, entitlements, order fulfillment, and customer escalations.

● Designed and implemented Salesforce solutions using Sales Cloud, Service Cloud, and automation frameworks.

● Led discovery sessions and workshops to refine requirements and validate solution designs.

● Implemented workflow automation, approvals, and dashboards, reducing manual effort by ~40%.

● Documented and maintained Q2C business rules, SOPs, and process flows using Lucidchart.

● Identified and implemented process improvements, enhancing operational efficiency.

● Collaborated with cross-functional teams to assess upstream and downstream impacts of operational changes.

Salesforce Developer – Tech Mahindra – Bangalore, India Sep 2019 – Mar 2022

● Architected and implemented Service Cloud Console solutions in complex enterprise environments.

● Designed security models, role hierarchies, sharing rules, and permission sets aligned with governance standards.

● Built optimized SOQL/SOSL queries ensuring performance and governor-limit compliance.

● Supported client-facing discussions to explain technical solutions to non-technical stakeholders.

● Worked within Agile delivery teams, supporting iterative solution development. Salesforce / Python Developer (Freelance) Quadrant Resource LLC Nov 2019 – Dec 2021

● Designed Salesforce-integrated analytics solutions using Python and external data sources.

● Built data pipelines enabling unified reporting and analytics, supporting data-driven decision-making.

● Developed custom modules for resume parsing, data automation, and CRM integration, including Microsoft Dynamics 365.

● Applied data modeling and integration best practices across CRM platforms. EDUCATION

Master of Science in Information Technology University of West Florida – Pensacola, FL Aug 2024 – Aug 2025 GPA: 4.0

Key Projects

● Salesforce Customer Support Management System (Capstone) – Designed a Service Cloud–based case management platform improving response efficiency by ~30%.

● Customer Purchase Behavior Analysis – Developed multi-screen Tableau dashboards with R/Python integration.

● Fraud Detection on Financial Transactions – Implemented ML models (Random Forest, XGBoost, Logistic Regression).

Certifications

● Salesforce Certified Administrator

● Salesforce AI Associate

● Salesforce Agentforce AI Specialist

● Trailhead Ranger: 131,350 points (on track for Triple Star Ranger – 18,650 points away)

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