Dedicated Community Support Professional

SALLY AKAH

**** ******** ***

Bladensburg, MD ***10

667-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Committed and hardworking person who is goal-oriented, experienced, and effective in supporting individuals with mental and physical challenges, including depression, anxiety, anger, and bipolar disorder. Dedicated to helping clients exercise and enjoy their rights within the community. Skilled at interacting with clients from diverse backgrounds; highly patient and an excellent listener.

SKILLS

Assist consumers with obtaining licenses and required documentation

Support consumers in securing housing through DBH

Excellent communication, interpersonal, and documentation skills

Knowledge of substance abuse and trauma-related experiences

Self-care and stress management techniques

Strong understanding of therapeutic treatments and coping strategies

Leadership, motivation, and organizational skills

Ability to work independently and as part of a team

WORK EXPERIENCE

Community Support Worker (CSW)

District Healthcare Services, Washington, DC

Feb 2021 – February 2024

Worked with consumers on a one-on-one basis and in groups, providing counseling support

Assisted consumers in improving daily living skills

Supported socialization and recreational activities

Participated in initial and ongoing training sessions

Maintained accurate documentation and contributed to team meetings

Reviewed previous sessions with consumers to ensure understanding and progress

Met with supervisors regularly (bi-weekly, monthly, and quarterly) to assess recovery progress

Scheduled therapeutic sessions and arranged transportation

Ensured continuity of care for mental health patients and supported informed decision-making

Coordinated services to ensure consumers receive appropriate care

Applied knowledge of therapeutic treatments and coping strategies to support clients

Assisted consumers in accessing rehabilitation programs for substance abuse

Listened attentively and provided guidance to help consumers make informed decisions

Staffing Coordinator ABA Home Health Care, Washington DC

April/2024 – Present

Coordinate daily and weekly schedules for home health aides and nurses across multiple clients.

Respond promptly to call-offs and emergencies by arranging appropriate replacements to ensure continuity of care.

Maintain accurate documentation of staff assignments, client preferences, and timekeeping logs.

Communicate effectively with clients, caregivers, and field supervisors to resolve scheduling conflicts.

Utilize EVV systems for accurate clock-in/out monitoring.

Assist HR with recruitment, orientation, and credential tracking of caregivers.

Ensure compliance with state and federal home health care regulations and company policies.

PRP Staff (Part-Time)

First Health Services, Capitol Heights Maryland

August 2025 – Present

Deliver quality care and support to patients in a professional and compassionate manner

Collaborate with healthcare teams to ensure effective treatment plans

Improve workflow efficiency through effective communication and task management

Maintain compliance with healthcare policies and standards

Provide direct and indirect patient care according to organizational procedures

Maintain accurate and timely medical records while ensuring confidentiality

Assist healthcare providers with clinical and administrative tasks

Monitor patient conditions and report changes promptly

Support care coordination and patient follow-ups

Ensure adherence to safety, hygiene, and infection control standards

EDUCATION AND TRAINING

Bachelor’s Degree, Business Management, University of Dschang, Cameroon,

ATTRIBUTES

Committed to continuous learning and professional development

Adaptable to different work environments

Ability to work with little or no supervision

Strong work ethic and reliability

REFERENCES

Available upon request

Contact this candidate