Customer Service Specialist with Bilingual Skills

VERONICA ROJAS KELLER

Garden Grove, CA 626-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Experienced customer service professional with 10+ years of success in high-volume environments. Skilled in handling inbound calls, assisting customers with service inquiries, processing payments, and providing professional front desk support. Strong ability to communicate clearly, resolve issues efficiently, and maintain accurate records. Bilingual in English and Spanish with a commitment to delivering excellent public service. CORE SKILLS

1 Inbound Call Handling & Customer Support

2 Front Desk & Reception Duties

3 Billing & Payment Processing

4 Data Entry & Record Management

5 Customer Issue Resolution

6 Professional Communication

7 Multitasking in Fast-Paced Environments

8 Microsoft Office (Word, Excel, Outlook)

9 Bilingual: English & Spanish

PROFESSIONAL EXPERIENCE

Customer Service Representative – T-Mobile, Orange, CA (2025–2026) 1 Handled high-volume customer inquiries in person and over the phone 2 Assisted with billing, payments, and account updates with accuracy 3 Provided clear explanations of services and resolved customer concerns 4 Maintained detailed records of customer interactions in internal systems 5 Delivered professional and friendly service in a fast-paced environment Customer Service Representative – Verizon Wireless, Cerritos, CA (2007–2022) 1 Provided customer support for billing, account services, and technical issues 2 Handled high-volume phone and in-person customer interactions daily 3 Processed payments and maintained accurate financial records 4 Conducted follow-ups to ensure issue resolution and customer satisfaction 5 Maintained organized documentation and safeguarded sensitive information 6 Collaborated with team members to support efficient operations VOLUNTEER EXPERIENCE

PTO Volunteer – Stanford Elementary School (2018–2025) 1 Assisted with communication, coordination, and support for school events EDUCATION

Golden West College – English (In Progress)

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