Logistics-Driven Operations Leader with Customer Focus
Resume:
BRANDON TAKACS
Lakehills, TX *****
*******@***.***
Professional Summary
Productive Operations Supervisor practiced in business and employee management. Bringing 15 years of experience overseeing day-to-day activities and providing excellent service to customers. Decisive leader and strategic problem solver with excellent communication and planning abilities.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Production
Texas Salt Co-Bandera, TX
October 2024 to July 2025
• Monitored production processes to ensure compliance with quality standards and made necessary adjustments to maintain product integrity
• Managed inventory levels to prevent stockouts and minimize excess inventory, resulting in improved supply chain efficiency
• Collaborated with procurement department to ensure timely availability of raw materials for uninterrupted production flow
• Mentored and coached team members to improve their technical skills and enhance overall performance
• Operated machinery and equipment to assemble, package, and prepare products for shipment
• Maintained a high level of productivity by meeting daily production targets
• Ensured quality control by inspecting finished products for defects or errors
• Followed safety protocols and guidelines to maintain a safe working environment
• Assisted in the setup and calibration of production equipment as needed
• Contributed ideas for process improvements that resulted in time savings and cost reduction
• Adhered to company policies and procedures regarding product specifications and standards
• Worked effectively under tight deadlines while maintaining attention to detail
• Maintained cleanliness of work area according to established standards Risk Management Associate
Kohls Dept. Store-San Antonio, TX
June 2022 to June 2023
• Work with Kohls cardholders that are past due on accounts.
• Provide options to payments to bring account current.
• Negotiate late fees and provide payment options to accounts in charge off status.
• Provide exceptional customer service to cardholders Operations Supervisor
QVC Call Center-San Antonio, TX
September 2014 to December 2021
• Developed initiatives for process improvement and reviewed and assessed ongoing operations.
• Trained team members on best practices and protocols.
• Recruited, interviewed and hired talented professionals who each brought wealth of experience and exemplary skills to team.
• Trained, mentored and motivated employees to maximize team productivity.
• Supervised team of 50 Customer Service representatives, promoting positive work environment through effective communication, active engagement and hands-on assistance.
• Rolled out branding strategies with effective training and front-line leadership of daily operations. Customer Service Representative
QVC Call Center-San Antonio, TX
August 2006 to September 2014
· Answered incoming telephone calls to provide store, products and services information.
· Fielded customer complaints and queries, fast-tracking them for problem resolution.
· Consulted with customers to resolve service and billing issues.
· De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
· Exceeded company productivity standards on consistent basis.
· Trained new employees on procedures and policies to maximize team performance. Education
High School Diploma
Floresville High School-Floresville, TX
August 2000 to May 2004
Skills
• Team Leadership
• Decision Making
• Microsoft Outlook
• Office management
• Leadership
• Supervising experience
• Team Management and Supervision
• Relationship Building
• Data entry
• Time management
• Customer Service Management
• Administration and Operations
• Risk Management
• Coaching and Mentoring
• Training & development
• Staff Development and Training
• New Hire Orientation
• Computer skills
• Multitasking and Prioritization
• Customer service
• Microsoft Office Suite
• Team management
• English
• Handling Customer Complaints
Certifications and Licenses
Driver's License
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