Detail-Oriented Administrative & Data Entry Specialist

Felicia Lewis

*******.*******@*****.*** 405-***-**** Oklahoma City, OK

SUMMARY

Detail-oriented Administrative Assistant/Data Entry Clerk with 10 years plus of experience in data entry, customer service, and administrative support roles. Proven expertise in managing complex data systems and performing meticulous data entry, demonstrated in roles such as Data Entry Audit Clerk and Administrative Assistant II. Proficient in Microsoft Office Suite, with strong organizational and interpersonal skills, seeking to leverage extensive experience in a dynamic administrative position.

WORK EXPERIENCE

Manpower Staffing Oklahoma City, OK

Records Management Clerk Mar 2025 to Present

Scanning all paper documents into a digital format, determining if hard copy documents are presented in the Laserfiche imaging system.

Preparation of bulk documents into Laserfiche imagining system.

Placing documents into secured destruction bins one digitized.

Maintaining accurate records of scanned documents and their status.

Accel Financial Staffing Oklahoma City, OK

Data Entry Audit Clerk Apr 2024 – Jan 2025

•Manage account receivables and prepare reconciliations for bank drafts, checks, and donation forms.

•Enter donations into the Andar accounting system and contact contributors for additional information.

•Coordinate the organization and distribution of donation merchandise to new members and organizations.

Principle Choice Solutions-Department of Veteran Affairs Oklahoma City, OK

Customer Service Representative Oct 2023 - Apr 2024

•Answered incoming calls from Veterans and Providers, addressing inquiries about referrals,

prior authorizations, claims, and benefits. Called insurance companies to verify insurance and policy benefits.

•Utilized multiple Federal systems to access and manage veterans' health records, ensuring accurate and timely information delivery.

•Maintained comprehensive knowledge of various Veterans Affair programs to provide informed and effective customer service.

HAC Retail, Inc Oklahoma City, OK

Produce/Floral Analyst Nov 2019 - Oct 2023

•Input data on produce and floral retail, cost, discounts, and contracts into the Grocer Sales System for multiple district stores across various states.

•Communicated and coordinated with grocery stores on supply procurement, technical assistance, and program requirements, including providing training and support through various platforms.

•Collaborated with IT to train and guide store personnel on technical issues, pricing corrections, and scale issues, ensuring accurate data distribution and system functionality.

•Developed and maintained weekly Excel spreadsheets and reports, facilitated vendor communications for contract setup, and created advertisements and circulars for district stores.

•Provided administrative details by preparing memorandums letters, reports, directives, agenda items and other related work.

Coates Field Service, Inc -Accel Financial Staffing Oklahoma City, OK

Office Manager Jul 2019 - Nov 2019

•Managed daily administrative tasks, including mail distribution, inventory control, and data entry, to ensure

•efficient office operations.

•Supported human resources functions by handling FMLA and worker compensation forms, while also managing client and agent relations at the front desk.

•Coordinated vendor communications and maintained office equipment to uphold seamless office functionality.

Schlumberger Oil and Energy Oklahoma City, OK

Operation Program Resource Module Administrative Assistant Feb 2019 - Jul 2019

•Coordinated scheduling and mobilization of personnel and equipment for oil field operations, ensuring seamless setup and service delivery across multiple locations.

•Managed administrative tasks related to logistics, including import/export and inter-location shipments using systems such as OneClick, iBase, TMS, and LCT.

•Assisted the Workforce Coordinator in assigning operators to jobs, maintaining compliance with field employee management plans and balancing workforce availability.

OK State Department of Health /Galt Foundation Oklahoma City, OK

Administrative Assistant II Mar 2016 - Jan 2019

•Processed, verified, and approved confidential medical documentation for medical marijuana licenses, ensuring compliance with state regulations.

•Conducted evaluations of business applications, including ownership percentages, dispensary measurements, and OSBI background checks, to verify eligibility for licenses.

•Managed accounts payable and receivable, processed renewals, and collected payments, while also performing data entry and customer service duties.

•Researched and reviewed health facilities for licensure, prepared inspection briefs, and updated program rules to align with state regulations.

Majors Medical Supply Oklahoma City, OK

Customer Service Representative Jul 2015 - Mar 2016

•Managed and processed incoming referrals from local hospitals, including data entry of patients' medical records and handling accounts receivable and orders for delivery and pickup.

•Conducted insurance verification and prior authorization for durable medical equipment (DME), collaborating effectively with the office manager and warehouse personnel to address patient needs for specialized equipment or supplies.

•Engaged with patients, clients, and referral sources to resolve issues, providing demonstrations and presentations of medical equipment as a company field representative.

•Obtained insurance information from various medical software and systems.

•Addressing inquiries about referrals, prior authorizations, claims, and benefits. Called insurance companies to verify insurance, eligibility and policy benefits. Spoke to insurance to see if patient had co-insurance and copays.

OK State Health Department HR-Benefits/Nursing Services– Galt

Foundation

Oklahoma City, OK

Administrative Assistant II Apr 2014 - Jun 2015

•Developed and maintained spreadsheets and databases to support Human Resources and Nursing Services, including processing FMLA paperwork and compiling Disability and Worker Compensation forms to ensure accurate and confidential record-keeping.

•Delivered comprehensive administrative support by managing multi-line phone systems, routing calls, scheduling meetings, and facilitating effective communication through email and memo distribution, all while contributing to monthly reporting and data entry tasks.

Global Health Insurance Inc. Oklahoma City, OK

Customer Care Representative Oct 2012 - Dec 2013

•Facilitated communication by efficiently managing and responding to inquiries from State, Federal, and prospective members through phone calls and emails, ensuring clarity on benefits, coverage, claims, and referrals.

•Assisted prospective members in the enrollment process through Marketplace and Medicare, while coordinating information flow to departments such as Utilization Management, Eligibility and Benefits, and Claims.

Oklahoma Health Care Authority Oklahoma City, OK

Health Specialist-MAU Analyst II Jun 2001 - Sep 2012

•Evaluated eligibility, processed medical claims, and facilitated authorization for medical procedures, contributing to streamlined healthcare service delivery.

•Delivered customer service and technical assistance to members and providers, enhancing client relations and support for diverse educational and cultural backgrounds.

•Developed and presented training materials, including PowerPoint presentations and spreadsheets, for school-based health initiatives and immunization information sessions.

•Coordinated communication and meetings with health departments and school districts to support the Sooner Care Program and manage periodic CMS calls.

•Managed database systems, including inputting and updating reports, coordinating mail-outs, and supporting operational logistics for member and provider services.

EDUCATION

Langston University

Bachelor of Business Organization Management, Business Organization Management

Langston, OK May 2004

SKILLS

Microsoft Office Proficiency • Advanced MS Office Suite Knowledge • Excel Spreadsheets • Results-Oriented •

Meticulous Attention to Detail • Dedicated Team Player • Strong Interpersonal Skills • Resourceful • Self-Starter •Human Resources and Medicaid/Medicare Knowledgeable • Modifications • Delegating • Procurement •Insurance Verification, Insurance Eligibility and Insurance Benefits Explanation of Benefits • Claims • Medical Billing and ICD-9 and ICD-10 Coding • Client and Provider Relations • Customer Service • Data Entry • Database Specialist • Decision Making • Problem Solving • Proficient in Office Management (Faxing, Filing, Form Creating, Typing Complex Reports, Composing and Typing Correspondence) • Fundraising• Event Planning • Home Health • Hospice • Human Resources • Immunization • Processing Medical Insurance• Facilitating • Coordinating and Conducting Small, Medium and Large Group Training/Meetings • Proficient in Microsoft Office • PowerPoint Presentations • Personnel Relations • Time Management • Interpretation of various State and Federal Policies and Procedures • Account Receivable • Research • Routing CTI Phone Calls (Multi-Line)• Scheduling • Presentations • Spreadsheets • HIPPA • Human Resources • Workers Compensation • FMLA• Medicare and Medicaid • Risk Management • Team Leadership • Team Building • Customer Service • Invoicing • HIPPA Compliance • Employee Training

*Gaps in my job history are due to caring for ailing parents and temporary positions/contracts.

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