Operations and Training Manager with Diverse Leadership Experience
Resume:
Nelson G. Kallis
Deltona Fl. *****
***********@***.***
Dec. 2021 to Present
Manager of M.O.T Department
Responsible for department orientation,
safety (Osha30 certified), communication
with clients, job scheduling, vehicle
maintenance, inventory, hiring, firing and
overall performance of staff.
Dec. 2013 to Sept. 2020
Sea World Florida
Supervisor Merchandise Trainer (manager
equivalent)
Responsible for department orientation,
cash handling, food safety, alcohol
training, Sea Moves, P.W.P training and
Guest Service training. Acts as a liaison
between Human Resources and the
Merchandise Department regarding all
hiring, policies and procedures, and crew
member related issues. Communicates
with the management team on all new hire
information such as schedules, availability,
training dates and any other pertinent new
hire information. Coordinate and track all
departmental incentive programs. Help to
develop and train the pearl diving program
when merchandise took it over.
Proficiently able to use Green light and
communicate needs to leadership team as
far as training requirements. Advises
Management staff on all policy/
procedure's deviations for necessary
corrective action. Develops and maintains
all Standard Operating Procedures for the
department.
Responsible for driving company vehicles
(golf cart, pickup truck, minivan and box
truck) carrying anything from props,
merchandise and or people on and off
company property.
Dec. 2008 to November 2013
Smart Choice Services Inc.
Real Estate Assistant
Responsible for customer service, setting
up closings, general office and computer
work, answering phone calls.
May 1999 to Nov.2008
Chili’s Bar and Grill Fl.
Manager (First Assistant)
Responsible for all aspects of
management including but not
limited to, schedule writing, hiring,
orientation, training, firing, food and staff
safety, ordering, inventories, cost, labor,
invoices, P&L (including reconciling), and
all-around general operations of the
restaurant. Area training manager for 6
stores. Serve Safe Certified in food and
alcohol. Accomplishments: Host–
Marketing Manager, Bar Manager,
Kitchen Manager, Training-People
Manager and Service Manager. Have
helped several restaurants improve the
P&L (food cost, labor, staffing and training
to name a few thus causing their store to
flow more money to the bottom line
making the restaurant more profitable).
Have implemented many systems such as
performance-based schedules, new
training programs and employee kitchen
bonus plan to name a few. Have helped
several managers become successful with
Chili’s as well.
Education 1990-1992
National Education Center Associates of
Science Degree Majored in computer
electronics. Graduated with honors.
Community Activities
Vice president of Sigma Epsilon Theta.
Setting up and running fund raisers for All
Children’s Hospital Fund raising for All
Children’s Hospital and St. Jude’s
Hospital. Volunteer for Toys for Tots.
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