IT Support Specialist
Resume:
Resume
Robert L. Carr, Jr.
Chesapeake, VA 23324
Email: **********@*****.***
Objective
To further my career leveraging my extensive IT expertise and certifications while embracing new technologies to drive organizational success. Certifications
● AWS Cloud Practitioner
● MCP 2000
● Network+
● WSET 1
● A+
● Azure Fundamentals
Education
Bryant & Stratton College
AAS Degree, Information Technology
March 1998 – December 2000
Professional Experience
Breakthru Beverage Virginia
July 1995 – March 31, 2026
IT Engineer
October 2017 – March 31, 2026
● Managed day-to-day tickets in Cherwell as a Level 2 technician.
● Provided support for PC, iPad, and printer issues across North America.
● Collaborated with peers to resolve complex technical challenges.
● Contributed to the MDM team, handling issues with MobileIron and inTune. IT Analyst
March 2011 – October 2017
● Oversaw daily operations of PCs, laptops, cell phones, iPads, handheld devices, and printers within Virginia.
● Assisted in preparing annual budgetary needs for the Vice President. IT Director
January 2001 – February 2011
● Directed all IT-related matters within budget constraints across Virginia.
● Managed a team of 9 associates across four departments: Admin, Computer Room, Front Office, and Receiving.
● Supervised daily order transmissions, End-of-Day procedures, invoicing, and route reconciliation.
● Negotiated pricing and promotional strategies with suppliers for civilian and military markets.
● Served as Deputy Director of Operations, overseeing statewide operations in the absence of the Director.
MIS Manager
March 1997 – June 2000
● Implemented the company’s first PC network-based system to address Y2K requirements.
● Managed IT equipment and resolved technical issues.
● Oversaw pricing and promotional pricing processes, ensuring accurate data entry for sales force utilization.
Administrative Assistant
July 1995 – February 1997
● Entered pricing data for civilian and military markets.
● Maintained spreadsheet data for the Spirits Division.
● Provided support for PC and printer issues.
Skills
● IT Infrastructure Management
● Network Administration
● Mobile Device Management (MDM)
● Technical Support and Troubleshooting
● Budget Planning and Management
● Supplier Negotiations
● Team Leadership and Collaboration
Additional Information
Available upon request.
Contact this candidate