Operations & Scheduling Specialist Resume
Resume:
Ryan Kent Maxson
Anoka, MN *****
********@*******.***
Professional Summary
Results-driven operations and customer service professional with experience in national scheduling, project management, material coordination, and residential construction sales. Proven ability to optimize crew productivity, manage complex schedules, coordinate materials, and maintain strong customer relationships. Skilled in cross-functional communication, performance reporting, and exceeding sales targets.
Professional Experience
Aspen Exteriors / Elite Construction Services
May 2023 – February 2026
National Scheduler
Created and maintained master schedules for regional construction projects
Coordinated with inside and field customer service teams to confirm timelines
Optimized crew assignments based on skill sets and project requirements
Managed schedule changes and communicated updates to internal teams
Balanced workloads across crews to maximize efficiency and productivity
Generated weekly and monthly performance reports
Monitored crew productivity and schedule adherence
Identified trends in scheduling efficiency and material usage
Reported scheduling conflicts and resolutions to management
Material Coordination
Tracked material deliveries and verified quantities against estimator specifications
Coordinated supplier pickups and delivery timelines
Monitored staging locations and logistics
Alerted management to potential material delays or discrepancies
Reconciled material quantities against estimates for accuracy
Coordinated with estimating team on material specifications
Financial & Administrative Oversight
Reviewed and approved subcontractor labor invoices and receipts
Tracked and reported special pay circumstances
Provided daily schedule updates
Facilitated communication between field crews and support teams
Sales & Customer Consultation
Conducted digital consultations to assess homeowner needs
Presented roofing solutions and financing options
Closed deals and consistently met or exceeded monthly sales targets
Maintained strong follow-up practices to build long-term customer relationships
Inside Customer Service Representative
Contacted property owners to confirm project details and timeline expectations
Coordinated scheduling and resource allocation with field teams
Documented special project requirements and communicated to operations teams
Monitored project progress and provided regular homeowner updates
Facilitated communication regarding day-of logistics
Conducted post-project satisfaction surveys
Managed warranty-related inquiries and escalated technical issues
Maintained detailed ERP documentation of customer interactions
Identified trends in customer feedback and reported insights to operations
Ensured compliance with company communication standards
Project Manager
Created labor orders for roofing, siding, and gutter projects
Coordinated vendor delivery schedules
Scheduled projects with homeowners and field crews
Ordered additional on-site materials as needed
Approved crew labor invoices
Communicated with insurance companies on behalf of homeowners
Conducted post-project follow-up calls to ensure satisfaction
Albrecht Sign Company October 2022-December 2022
Project Manger
Obtain City permits for new signage installation/removal.
Participate in RFP meeting for potential new business.
Prepare signage information for the Design team.
Provide logistics for installation team.
Provide installation schedule for General Contractors
Document and manage change orders.
Entering information into the system for close out details and final payments from customers.
Stay at Home Father February 2021-October 2022
Taking care of (2) children
Fluid Interiors July 2020-January 2021
Project Manager
Complete initial site visit
Provide loose labor budgets/high level calendar for installation.
Provide tagging, sequencing, and phasing during pre-order meetings.
Complete delivery calendar (Smartsheet) and installation calendar.
Attending all construction meetings.
Complete logistics review/site checklist
Create detailed scheduling instructions and manpower requirements.
Conduct pre-install meeting/pre-install walk through with senior technician.
Manage project execution.
Document and track change orders
Distribute final PlanGrid punch report.
Provide detailed punch list to client.
Schedule and conduct pre-punch walk through with customers.
Monitor punch order completion.
Attending internal close out meeting.
Participate in customer close out meeting.
Atmosphere Commercial Interiors May 2017- June 2020
Project Manager
Responsible for the management of a project from beginning (RFP status) to final completion of punch list
Create an installation schedule as well as a workback schedule for the internal team for ordering new products.
Convert all labor quotes into service requests, which includes full scope of work description.
Complete all phasing of the delivery groups, manage delivery planning reports for furniture along with scheduling/coordinating trucks delivering to the warehouse.
Also work with Network dealers to complete the same deliverables as needed for an in-state job.
Attend all construction weekly meetings prior to installation.
Schedule and conduct all pre-install meetings with installation manager and lead installer.
Main point of contact for customers, general contractors, and onsite installers.
Create any change orders due to any changes to onsite conditions.
Conduct punch walk through with installers prior to punch walk thru with client.
Create a detailed punch list for customers and sales team (PlanGrid).
Submit claims to vendors for any delivery issues (freight damage, missing, etc.)
Negotiate labor reimbursements with vendors for return punch trips.
iSPACE Environments (Acquired The Furniture Source in 2015) 2011- May 2017
Project Manager (2016-2017)
Responsible for project management, oversight, and support for assigned jobs.
Managed up to 10-20 projects simultaneously ranging from $10,000 to $500,000k in revenue.
Provide labor quotes to sales associates and manage scope of work and budget on each job.
Interface with Sales and Design to ensure product specification and installation layouts are accurate.
Maintain strong relationships with subcontractors and other external customers.
Manage chargebacks to vendors for defective products.
Coordinate details, labor, and equipment for customer moves.
Maintain strong communication with sales associates and client coordinators to ensure project is completed on time.
Involved in preinstall meetings to discuss delivery and installation schedule.
Schedule end-of-job walk through with customer and ensure any open items are addressed.
Review all costs for project close-out and approve sub-contractor invoices.
Selected to be a member of the Integration Team and met weekly with both companies during acquisition to help integrate sales, project managers, principal, and project coordinators worked to blend company’s policies and mission statement.
Warehouse Manager (Furniture Source - 2014-2015)
Maintained and lead meetings for open order reports.
Received incoming product to ensure quality and quantity was correct.
Maintain installation and production calendars.
Warehouse inventory.
Scheduled deliveries with customers/vendors and maintain relationships with repeat customers by in person, phone and email contact.
Calculated costs for installation and delivery by providing labor quotes.
Managed warehouse and installation crew.
Schedule pickups for new product.
Scheduler (Furniture Source - 2011 – 2014)
Scheduled deliveries with customers/vendors and maintain relationships with repeat customers by phone, and email contact.
Delivered and installed new and used furniture on site.
Shipping and receiving incoming and outgoing products.
Repaired and cleaned used furniture.
Load and unload delivery trucks.
All Star Construction, Minneapolis MN 2005-2009
Daily communication with homeowners and builders on construction projects.
Responsible for ordering materials from local distributors and scheduled pick up or delivery to ensure project started on time.
Assessed and submitted bids to contractors, homeowners, and property managers for concrete, brick, stone, roofing and siding damages.
High level of customer service to ensure construction projects were going smoothly with clients.
In charge for scheduling digging and zoning on new construction projects
Gould Construction, Stevens Point, WI 2003-2005
Construction of new homes from foundation to finished products.
Installed roofing and siding to damaged homes.
Built new additions and decks to homes.
Skills
Microsoft: Outlook, Excel, Teams
Smartsheet
Khameleon
PlanGrid
Hedberg System
EDUCATION
UNIVERSITY OF MINNESOTA STATE –MANKATO (2011 – 2013) Graduated: May 2013
Bachelor of Science – Elementary Education GPA 3.79
Dean’s List: Fall 2011, 2012 & Spring 2012
UNIVERSITY OF WISCONSIN-Stevens Point
Bachelor of Science – Interpersonal Communications Graduated: 2002
Mosinee High School-Hockey Coach, Mosinee, WI 2001-2003
Taught and mentored a team of 20 high school students.
Ran youth hockey programs.
Assisted in youth tryouts.
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