Hotel Operations Associate
Resume:
Pearly Delina
Pensacola, Florida 32526
****************@*****.***
Objective
Eager to build a long-term relationship with a company where I can maximize my skills, quality assurance and help in the company Skills
● Good communication skills
● Positive Attitude
● Team Work
● Self-Control
● Taking Responsibilities
● Self-Confidence
● Flexibility/Adaptability
● Cash Handling including till reconciliation
Experience
Breakfast Attendant
March 2023- Present
Home2 Suites by Hilton- Pensacola Fl
● Assembling the breakfast buffet before mealtime and disassembling it thereafter.
● Ensuring that the breakfast buffet remains well-stocked at all times.
● Receiving beverage orders and directing these to the kitchen as needed.
● Providing customers with condiments upon request.
● Clearing cutlery and crockery from customers’ tables.
● Resolving customers’ queries and complaints.
● Ensuring that customers vacate the restaurant by the close of meal service. 2
● Sweeping, vacuuming, and mopping the floors after breakfast time.
● Cleaning and sanitizing tables and countertops after each meal service. Hotel Inspector
June 2023- Present
Home2 Suites by Hilton- Pensacola Fl
● Assign rooms to the housekeeping.
● Responsible for training housekeeping staff to ensure they’re performing tasks according to company and industry standards.
● Responsible for monitoring housekeeping closets and cleaning carts to make sure they’re thoroughly stocked.
● Responsible for reviewing each hotel room to confirm they’re clean for guests to occupy.
● Responsible for delegating tasks to the housekeeping and Porter teams to assure that the entire hotel is clean.
● Oversee the work of porters to make sure the staff cleans windows, hallways, elevators and stairwells.
Front Desk Receptionist
May 2023-June 2023
Home2 Suites by Hilton- Pensacola Fl
● Approached all encounters with guests in a friendly, efficient and service-oriented manner.
● Answering incoming calls and questions about guest’s needs in person and online regarding room bookings, room rates, amenities, reward programs and special requests.
● Handled cash and credit payments, adhering to the hotel’s cash handling policy.
Housekeeping
February 2023- May 2023
Home2 Suites By Hilton- Pensacola, Fl
● Cleans and sanitizes hotel and guest rooms.
3
● Vacuums and sweeps floors, carpets, and rugs.
● Make bed and change linens.
● Clean and sanitize bathrooms, showers, toilets, sinks, and countertops.
● Replenishes toiletries and towels.
● Empties trash receptacles.
Retail Sales Supervisor
October 2018 - January 2023
JeansWarehouse, Hagatna- Guam
● Balance and organize the cash register by handling cash, counting change and storing coupons.
● Greeting customers, helping locate merchandise and suggesting suitable options.
● Offering assistance
● Answering questions
● Issue receipts,refunds, and credits due to customers.
● Assist customers by providing information and resolving their complaints.
● Supervise others and provide on-the-job training.
● Responsible for delivering money to the Bank
● Maintain Clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors, sweeping, and emptying trash cans. October 2018-October 2018
Agat Pop’s Bake Shop, Agat - Cashier
● Handled customers on the phone and in person.
● Processed customers orders
● Managed and redirected customer complaints
● Cleaning tables and kitchen duties
Childcare Intern
January 2021-March 2021
Little Children’s School Of Guam - Student Teacher
● Physically and verbally interact with children throughout the day.
● Assist in supervising children during play activities and mealtimes
● Read to children, and teach them simple painting, drawing, handicrafts, and songs.
● Help facilitate indoor and outdoor play under the supervision of a lead teacher. 4
Education
August 2018- May 2021
Guam Community College, Barrigada - Certificate in Early Childhood Education, Associate of Science in Early Childhood Education. August 2016- May 2018
Southern High School, Santa Rita - Diploma
June 2005- April 2012
Josebio L. Gonzaga Memorial School, Sagay City, Philippines - Diploma Awards
● Cheerleading Captain - Southern High School - 2018
● 10th Honor - Josebio L. Gonzaga Memorial School - 2009
● 10th Honor - Josebio L. Gonzaga Memorial School - 2008
● 10th Honor - Josebio L. Gonzaga Memorial School - 2007
● 10th Honor - Josebio L. Gonzaga Memorial School - 2006
● 3rd Honor- Josebio L . Gonzaga Memorial School - 2005 Service Learning
● “Clean up” at Yigo Beach - 2016
Brief Summary: We picked up the trash at the side of the beach for 2-5 hours.
● Cardboard Challenge - 2019
Brief Summary: I and my group members decided to create an ABC's house made from cardboard. Where children can go inside and sing the ABC on the cardboard inside. After they sing it, we’ll give them a price.
● Math Festival - 2019
Brief Summary: My group and I created a game called “Roll the Dice”. I made two dice from the cardboard I had and numbered them 1-6. Children will roll the two dice whatever numbers landed on, they will add them and they will get a price.
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