Versatile Administrative Assistant with 20+ Years Experience

Desiree E Aguila

**** **** ** ******** ** *****

909-***-**** *****************@*****.***

PROFILE

I offer more than twenty years of Customer Service/Medical/Administrative Assistant experience in which I have dealt with many aspects of Customer, Client, Patient and Coworker Relations. Experienced in all aspects of Front Office, Clerical Support, and Client Management. Medical Assistant -Front/ Back Office, Medical Records, Billing, Information System Data Entry, Research and Retrieval. WORK EXPERIENCE

December 2013-Present: Colton Joint Unified District-Health Assistant Provide health support to students and faculty. Prepare and maintain health reports, coordinate mandated health screenings. Audit immunizations for state compliance maintenance. Supervision of prescribed medications, calculate diabetic students caloric and insulin intake. Obtain vitals and assess for emergency needs. Daily billing for all in office procedures, proficient in SpedCare. Office coverage as needed, answer questions and direct to proper department or personnel, monitor student and guest arrival and dismissal. Answer and direct phone calls, supervise in office students.

February 2012-September 2013: Arrowhead Orthopaedics-Department Lead Registration, Insurance Verification, Referrals, Post Co-Pays to patient accounts, Chart Prep, Scheduling, Switchboard. Promoted from Scheduler to Department Lead after 90 days, independently managing the Pain Clinic. Responsible for management of daily operations, appointments, scheduling and adjustments, staffing, ensuring efficient patient flow. Address patient complaints, act as liaison between patients and staff. Ensure accurate and organized record keeping in compliance with HIPAA regulations. January 2011-January 2012: Garden Pediatrics- Medical Assistant - Front/Back Office Front Office, Registration, Insurance Verification, Office Practicum, Data Input and Charting, Appointments, Phones, Triage, Draw and Administer Injections, Vision and Hearing Screenings, Perform EKG’s, Office Clinical Procedure Assistance, Prescription Authorization and Refills. August 2006-January 2011: Vista Guidance Center -Front Office Supervisor Management of daily office operations and supervision of staff scheduling, manage call-offs to ensure proper coverage. Monitor and facilitate efficient patient flow. Acting point of contact for all client questions and concerns. Confirm front office policies, certifications and procedures are followed. Support clients in meeting mandated recovery requirements. Assist in client recovery meetings as needed. Provide documentation to the courts when mandated recovery meetings are complete/incomplete. Front office coverage as needed; registration, new patient intakes, record fees and maintain accurate book keeping. Answer phones and schedule classes, new patient appointments.

March 2003 - June 2006- County of San Bernardino Child Support Services - Child Support Assistant Input Absent Parent Files into Nation Wide Locate System, Assist in Absent Parent Locating, Set Up Wage Garnishments/Assignments, Close Eligible Client Cases, Assist CSO Attorneys with Locating Patient Information in Preparation for Court Hearings, and Assist in Client Interviews and phone calls. Information Desk, Greeting/Assisting Walk-In Clients.

Education and References Available Upon Request