Qualified Document Coordinator / QA Analyst Applicant
Resume:
CONTACT *.********.**@*****.***
Fort Mill, 29708
SUMMARY Detail-oriented Quality Assurance Analyst and Technical Writer with over 8 years of experience in software testing and documentation. Proven track record in developing comprehensive test scripts and creating training materials for various platforms. Awarded the US Navy Chief of Information Award for excellence in video production, demonstrating strong communication and multimedia skills. Adept at enhancing product functionality and user experience, ready to contribute unique expertise and drive quality improvements to meet organizational goals.
WORK EXPERIENCE
Fort Mill
04/2015 – 07/2023
Quality Assurance Analyst Technical Writer
AMETEK
Engineered and executed comprehensive test processes (scripts) for Windows and Android handheld computers and cellular phones utilizing SMARTruck software.
Formulated, published, and disseminated training documents and videos to enhance user knowledge.
Assessed and documented functionality and status (pass/fail) for reported software discrepancies and new features.
Instituted a Wistia library for every function of SMARTLynx, SMARTruck, and peripheral applications.
Fort Mill
09/2007 – 04/2015
SMARTruck CSR Supervisor
SKYBITZ, INC.
Diagnosed and resolved training, hardware, software, and other related issues generated from driver phone calls, internal requests, and emails. Coordinated a 24/7 phone support line, effectively managing coverage including weekends and holidays with a minimal yet highly trained staff. Educated internal and external audiences on the functionality of the SMARTLogix Product Lines.
Journalist - JO1(SW)
UNITED STATES NAVY
Received the US Navy Chief of Information Award for excellence in video production in 1990.
, Bermuda, UK Program Director; TV Manager
US NAVAL AIR FACILITY
JODY FRANTZ
, Manama, Bahrain Ships Journalist
USS LASALLE (AGF-3)
Acquired the designation of Enlisted Surface Warfare Specialist (SW).
, Argentia, Newfoundland,
Canada
Broadcast Journalist
US NAVAL FACILITY
EDUCATION
Associate of Science (A.S.) - Liberal Arts: Business Regents College of New York
Completed degree while on active duty in the US Navy. Fort Benjamin Harrison Basic Journalism
Defense Information School (DINFOS)
Achieved a certificate in Shipboard Information, Training, and Entertainment
(SITE).
SKILLS Technical Writing Script Writing
Video Production Video Editing and Postproduction
Communication Narration
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