Administrative Data & Healthcare Admin Specialist

Wanda Lynthacum

910-***-**** • **********@*****.*** • Seagrove, NC

Summary

Dedicated professional with over 30 years of experience in high-volume customer support, transaction processing, and data management within regulated environments. Expert in Inbound Call Management and web-based application processing, with a proven history of maintaining 100% customer confidentiality and HIPAA/FERPA compliance. Exceptional at meeting rigorous performance metrics and conducting detailed account research to resolve complex client inquiries in a Corporate/Transactional setting. Work Experience

PowerSchool Data Manager October 2009 – November 2022 RANDOLPH COUNTY SCHOOL SYSTEM, ASHEBORO, NC

Manage high-volume inbound call management and face-to-face client interactions to process complex enrollments and withdrawals for 600+ accounts.

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Utilize extensive web-based application processing skills to extract, input, and store data across several databases with 100% accuracy, adhering to strict state/federal reporting schedules.

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Perform comprehensive account research and verification of state requirements to determine client eligibility for benefits and services.

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Ensure total customer confidentiality while serving as the primary liaison for internal and external stakeholders regarding high-stakes records and compliance reporting.

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Facilitate training on Windows applications and PowerTeacher Pro, ensuring all staff maintain schedule adherence and data integrity metrics.

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Owner/Practice Manager May 2004 – August 2012

LYNKS MEDICAL BILLING AND CREDENTIALING, LLC, ASHEBORO, NC Exceeded all performance metrics by increasing office revenue by 300% through optimized transaction processing and rigorous account research for insurance denials.

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Communicated complex financial responsibilities to clients in a diplomatic manner, ensuring clear understanding of state and federal benefit regulations.

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Developed structured policies and procedures to manage high volume operations and consistently meet daily transaction quotas.

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Processed daily deposits of up to $20,000, maintaining meticulous financial records and ensuring absolute accuracy in high-value account management.

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Front Office Manager June 2003 – September 2008

BEHAVIORAL ASSOCIATES, ASHEBORO, NC

Spearheaded the implementation of full electronic operations, transitioning manual workflows to web-based application processing and digital Windows applications.

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Managed revenue cycle management and account research for payment denials to ensure maximum collection metrics were met.

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Maintained customer confidentiality for all sensitive medical records in strict compliance with HIPAA and federal privacy guidelines.

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Administrative Secretary/Student Information Manager August 1988 – June 2003 RANDOLPH COUNTY SCHOOL SYSTEM, ASHEBORO, NC

Accessed and processed large-scale student datasets via web-based applications to provide accurate information delivery for state reporting.

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Managed multi-line phone systems to provide rapid response and routing for inbound customer inquiries, maintaining professional phone etiquette at all times.

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Education

August 1972 – August 1976

EAST MONTGOMERY HIGH SCHOOL, BISCOE, NC

Additional Skills

Core Technical Skills: Inbound Call Management, Web-based application processing, Account research, Windows applications, Transaction Processing, Data Entry (65 WPM), Revenue Cycle Management Compliance & Tools: Customer confidentiality, HIPAA Compliance, FERPA Compliance, Microsoft Suite, PowerSchool, EPIC, Practice Manager3, Lytec

Operational Excellence: Meeting performance metrics, Schedule adherence, Handling high volume, Dispatch experience, Weekend Shift Coverage, Multi-line phone systems Certifications

• HIPAA Certification - Professional Standard (January 2024)

• Certified Provider Credentialing Specialist - NAMSS (January 2010) Languages

• English - Fluent

Awards

• Outstanding Employee of The Year-June 2001-Voted on by administration and peers.

• Outstanding Employee of The Year-June 2019-Voted on by administration and peers. Bright Ideas Award Winner-June 1997-An award given to non-certified employees who have suggested an idea, a procedure, or program that when implemented, resulted in improved operations.

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