Customer Service Specialist with 10+ Years Experience
Resume:
TREVOR FOLK
***********@*****.***
Customer Service Representative with 10+ years
of experience.
EXPERIENCE
April-2024 – March-2026
Med-Metrix
-Self-Pay Supervisor
Provided Customer Service to callers who needed further assistance to problem solve any hospital inquiries they may had.
• Assisted team with resolving escalated issues
• Overlooked staff responsible for patient-responsible balances, ensuring accurate, timely collection and account resolution.
• Monitored productivity, conducted quality assurance reviews, trained staff and managed patient financial assistance or payment plans, often in an extended business office setting. May-2017 – April-2024
HBCS-Hospital Billing and Collection Services/Med-Metrix Patient Resolution Specialist
• Provided outstanding customer service for inbound and outbound calls.
• Educated patient’s about hospital billing.
• Educated patient’s about their benefits plans .Contacted insurance companies to help advocate for patient’s.
• Utilized various systems to fully assist patient’s.
• Proceeded in assisting callers in making online payments. 2
Oct-2012 – Jul-2017
Rite Aid
Shift Supervisor
• Greeted and assisted customers by answering questions and providing assistance throughout the day.
• Provided outstanding customer service with each customer interaction. Recommended sale items to the customers.
• Computed sale prices, total purchases, received and processed credit and debit card transactions.
• Recommended and located merchandise for the customer so they can have the best experience possible.
Aug-2006 – Oct-2012
Rite Aid
Lost Prevention Agent
• Greeted customers and answered questions when requested.
• Stopped shoplifters from stealing from the store. SKILLS
Proficient in Microsoft Word, Excel, and PowerPoint. Ability to use multiple systems at one time.
EDUCATION
High school diploma-2006
James H. Groves Adult Education
Contact this candidate