Client Relations and Operations Specialist
Resume:
Suzanne Cameron
Houston, TX • *******@*****.***• 281-***-****
Experienced in ensuring efficient and effective deployment of a variety of business strategy initiatives and processes. Detail-oriented with a proven track record in ensuring timely, consistent, and accurate support to peers and senior staff. Dedicated to delivering positive customer interactions and providing excellent client- centered service.
Core Competencies
Collaboration Communication Client Relations & Customer Service Professional Ethics & Discretion Reliability Leadership & Training EXPERIENCE
CLIENT SERVICE ASSOCIATE Hilltop Securities Jan 2019 – Feb 2026 DIRECTOR OF OPERATIONS OakStreet Capital Management (a division of Hilltop Securities, Inc) Houston, TX
Recognized as a Hilltop Outstanding Employee of the Quarter for exceptional service and dedication.
Fostered strong customer relationships between clients and their advisors, ensuring satisfaction and trust.
Managed day-to-day operations, supervising staff and client interactions to maintain high service standards.
Provided expert guidance to advisors, enabling them to surpass client objectives and uphold high customer service ratings.
Selected to train new employees and educate current employees on new technology implementations.
Established and maintained comprehensive company calendar; planned, scheduled, and executed all company events
Addressed client issues and developed solutions that benefited both the client and the organization
Submitted expense reports for several advisors and staff using Concur CLIENT SERVICE COORDINATOR / RECRUITER Ameriprise Financial Jan 2005–July 2019 Houston, TX
Reviewed resumes and conducted interviews to identify top talent for Ameriprise Financial Services, Inc.
Collaborated with a team of advisors and the Branch Manager to select ideal candidates for various roles.
Scheduled testing and delivered presentations to prospective employees, enhancing the recruitment process.
Addressed client issues and developed solutions that benefited both the client and the organization
Established and maintained comprehensive company calendar; planned, scheduled, and executed all company events.
Planned, scheduled, and executed all company events, ensuring seamless operations and positive experiences for attendees.
Submitted expense reports for several advisors and staff using Concur EDUCATION
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STEPHEN F. AUSTIN STATE UNIVERSITY B.S. Political Science
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