Administrative Virtual Assistant - Office & Patient Advocate

September **** - Present

Qunza Noble

Montgomery Al, 36106

334-***-**** • ************@*****.***

Profile Summary

Detail-oriented administrative virtual assistant with over 6 years of efficiently managing administrative tasks to support executives and teams. Highly organized and skilled in calendar management, social media, email correspondence, data entry, and document preparation. Proficient in utilizing productivity tools and platforms to streamline workflows and ensure smooth operations. Professional Skills

● Proficiency in Excel Inbox Management Calendar Management l Appointment Setting Task Management Social Media Management Client Relations Conflict Management

● Salesforce Sharepoint Google Suite (Drive, Sheets) Content Strategy Interaction Desktop

Work Experience

Carecentrix -Remote

Patient Advocate

● Provide patients with information about their healthcare rights, options, and available resources. Offer emotional support and guidance throughout their healthcare journey.

● Act as a bridge between patients, healthcare providers, and insurance companies, facilitating clear and effective communication to ensure patients' concerns are addressed and understood.

● Assist patients in navigating complex healthcare systems, including scheduling appointments, understanding medical bills, and accessing appropriate care and services.

● Advocate for patients' needs and rights, ensuring they receive timely and appropriate medical treatment, accommodations, and support. This may involve addressing issues such as access to care, insurance coverage, and treatment options.

● Help resolve disputes or conflicts between patients and healthcare providers, insurance companies, or other entities, advocating for fair and equitable resolutions.

July 2020 - September 2022

May 2017 - June 2020

Edfinancial - Dayton, TN

Office Administrator

● Sorting, responding to, and organizing emails, as well as flagging important messages for follow-up.

● Scheduling appointments, meetings, and events, and sending reminders as necessary.

● Creating, formatting, and editing documents, presentations, reports, and other business materials.

● Setting up and managing virtual meetings, including sending invitations, troubleshooting technical issues, and taking meeting minutes.

● Providing assistance to customers or clients via email, chat, or phone, addressing inquiries, and resolving issues.

● Creating and scheduling posts, monitoring engagement, and responding to comments or messages on social media platforms.

A.S.K - Montgomery, Al

Administrative Assistant

● Provide assistance and support for incoming queries and issues related to computer and software systems.

● Greets patients and visitors immediately upon arrival with a friendly demeanor.

● Answer and direct phone calls or take messages for appropriate parties.

● Reviews quality measurements and reports status to reporting member of management for the assigned department.

● Maintains positive employee relations and maintains employee records on a daily basis.

● Enter and maintain client and prospect data in automated system.

● Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications.

● Contribute to team effort by accomplishing related results as needed.

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