Work From Home Customer Support Specialist
Resume:
Danielle Brundidge-Edwards
Tallahassee, FL
*******************@*****.***
PROFESSIONAL SUMMARY
Detail-oriented administrative professional with over 10 years of experience supporting executive operations, client services, and remote customer support environments. Skilled in scheduling, documentation management, CRM systems, payment processing, and cross-team coordination. Recognized for strong organizational abilities, professionalism, and maintaining accuracy in fast- paced settings.
CORE COMPETENCIES
• Administrative & Executive Support
• Scheduling & Calendar Coordination
• Client & Patient Communication
• Records & Documentation Management
• Payment Processing & Billing Support
• CRM & Database Maintenance
• HIPAA & Confidential Information Handling
• Microsoft Office Suite
• Remote Workflow Optimization
• Time Management & Multitasking
CERTIFICATIONS
Licensed Life Insurance Agent — August 2022
Remote Call Center Agent Training, National Telecommuting Institute — September 2018 PROFESSIONAL EXPERIENCE:
Customer Service / Technical Support Representative (Remote): Shyftoff June 2021 – Present
• Coordinate client service appointments and provide remote administrative support.
• Troubleshot system issues and resolve payment-related inquiries.
• Maintain accurate CRM records and ensure timely follow-up with clients.
• Support workflow improvements to enhance operational efficiency and customer satisfaction.
Patient Support Agent (Remote):
LiveOps April 2025 – December 2025
• Scheduled and coordinated patient follow-up appointments in compliance with HIPAA standards.
• Managed inbound calls, provided program information, and processed payment inquiries.
• Maintained detailed CRM documentation and communicated updates between patients and clinical teams.
• Supported continuity of care through accurate case documentation and coordination. Office Coordinator:
B.T. Performance Unlimited October 2015 – August 2019
• Managed daily office scheduling, service coordination, and internal communications.
• Processed invoices, tracked payments, and prepared financial and operational reports.
• Collaborated with leadership to improve workflow and customer service operations. Customer Service Representative (Remote):
TTEC October 2019 – June 2021
• Handled high-volume inbound calls while maintaining performance and quality standards.
• Resolved customer concerns efficiently and documented interactions accurately.
• Processed payments and ensured timely case follow-up. Personal Marketing Assistant:
MetLife Resources February 2002 – April 2010
• Provided executive administrative support including calendar management and meeting coordination.
• Processed invoices, tracked payments, and maintained confidential client records.
• Assisted in preparing marketing materials, proposals, and client correspondence. Specialist Intake / Office Assistant
DISC Village December 2011 – August 2015
• Conducted client intake processes and scheduled appointments.
• Maintained confidential records and verified client eligibility documentation.
• Supported case management staff with administrative coordination and reporting. EDUCATION:
Associate of Arts, Psychology
Tallahassee Community College
Associate of Science, Early Childhood Education
Tallahassee Community College
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