Returning-to-Work Support Specialist from Home

MICHELLEA. COPPLE

**** ********** *** ****** *****, TN 38582 970-***-**** ***********@*****.*** SUMMARYOFQUALIFICATIONS

Highly organized and detail-focused Office Manager /FC Bookkeeperwithanexceptionaltrack record of accurately handling transactions and reporting in deadline-oriented environments. Demonstrates strong communication,scheduling,and data entry skills honed through roles in customer service andofficemanagement.Adeptatmultitaskingandprioritizingdailytasks,project management,andleveragingexpertiseinMicrosoftOfficeandproprietarytoolstoenhancecustomer satisfaction and client interaction.

Skilled in all aspects of recording transactions, posting debits and credits, reconciling accounts, and ensuring accuracy and completeness of data.

Expertise in developing and delivering monthly, quarterly, and annual financial statements and analysis for management within tight deadlines.

Proficiency in managing accounts payable and accounts receivable, generating invoices and monthly statements for clients.

Proven ability to identify and implement improvements to streamline processes and increase efficiency and productivity.

Excellent computer skills; advanced proficiency with Microsoft Office to include Excel, Word, Access, PowerPoint, and Outlook. Ability to learn proprietary systems/applications quickly and easily.

Skill Proficiencies

● Analysis and Reporting

● Accounts Payable/Receivable

● Human Resource

Administration

● Property Management

● Bank Reconciliations

● Process Improvement

● IT / Networking

● Intercompany

Accounting

● Financial Statements

● G/L Reconciliation

● Various Accounting.

Programs

EDUCATION

Regis University

Associate Degree in Accounting emphasized in Business Management and Human Resource Management.

Continued…

MICHELLECOPPLE

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WORKEXPERIENCE

Convergys - Remote call center August, 2012 – December, 2013 Customer Service Associate

● Provided customer support for a national cell phone service providerviaphone,email, andlivechatchannels.Ihandledaccountinquiries,maintenance,andresolvedcustomer issues with professionalism and care.This included heavy data entry for call and interactionlogsandtomaintainaccuratecustomerrecordsininternalsystems.Iassisted with booking appointments,scheduling service appointments,processed purchases / returns,and any other general information requested from customers.Isupportedsales initiatives by upselling additional services and addressing complex billing inquiries.I utilized CRM tools and remotecommunicationplatformstotrackcustomerinteractions and follow up on service satisfaction.

Andersen’s Sales & Salvage– Greeley, Colorado March, 2004 – June, 2006 Staff Accountant / Full-Charge Bookkeeper

● Day to day accounting duties to include deposits,A/R,A/P,G/L,cash management, taxes,and daily and month-end closings and reconciliations.I also dealt in project management,H/R,andothervariousdutiesasneededthroughouttheoffice.Additional dutiesincludeddailypurchasesandcontractsalesofscrapmetalandothervariousmetals for recycling purposes.I provided direct support to the president,Vice-President,and Controller for the company to include special projects,correspondence,contract negotiations,budgets,and other various administrative and accounting duties.I also provided direct IT support for the company on an as needed basis to include network maintenance and troubleshooting and database management. Cheese Importers, Inc.– Longmont, Colorado August, 2000 – March, 2004 Bookkeeper / Office Manager

Managed A/P,A/R,H/R,Payroll,and basic IT services.I also assisted in the purchasing department with inventory and quality control.I worked with and reported directlytothe Owner and General Manager.My basic duties consisted of billing,preparing daily deposits and postingpayments,creditandcustomertermsmanagement,andcollections. I also handled all aspects of A/Ptoincludeinvoiceentryandpostings,checkruns,and accruals.Other duties included month-end closing,bank andG/Lreconciliations,cash management,salestaxes,andcostanalysisandbudgettrackingandanalysis.Igenerated payroll,newhires,andmaintainedbenefitsandemployeerelations.Inadditiontothese duties,I also worked in project management and light administrative duties to include office management,supply orders,filing,phonerelief,etc.Inaddition,Isupervisedthe retail store staff and all areas regarding scheduling, inventory, and merchandising.

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