Operations & Patient Access Professional Resume Title

ANDREW FRANCOIS

*** **** **** ******, ******** NY, 11236 347-***-**** ***************@***.***

Skills:

Quick learner: Strong work ethic based on experience in various people-oriented customer service environment & recruitment. Proven ability to work effectively in both independent and team environment within a fast-paced environment with changing responsibilities. Excellent writing, communication, and organizational skills. Proficient in Microsoft word, Power Point & excel, in addition can type 50 WPM.

Education:

Brooklyn College, Brooklyn, NY Anticipated graduation date: Spring 2023

Bachelor of Business Administration

Kingsborough Community College, Brooklyn, NY June 2014

Associate of Business Administration

Experience:

Northwell Health September 2021 - Present

Senior Patient Access Coordinator

Access patient charts and scheduled them accordingly throughout Northwell networks

Communicated with secretaries, nurses, and doctors through messaging services such as Microsoft teams on behalf of patients

Coordinated with fellow employees to devise a plan of action to manage the increase call volume regarding COVID-19.

Assisted patients with medication renewal submissions to doctors and pharmacies so that they would be filled at the earliest convenience.

Complied different work initiatives for employees for simplified workflows to assist patients quickly and efficiently.

IST Management June 2018 – March 2021

Hospitality Coordinator

Ordered office supplies & called in service repairs for items around the office such as copiers, printers, palm pilots, etc.

Organized conference rooms for board meetings & interviews for potential candidates.

Assisted the mailroom employees with processing packages & international shipments, assisted in daily post-office drop-offs.

Managed schedule wizard to organize meetings & special catering for lunch or events for employees or board executives.

Helped direct employees locate areas throughout the office such as conference rooms, office service, security, human resources, etc.

Sprint August 2016 – June 2018

Sales Supervisor/Assistant Manager

Successfully implemented new company initiatives to help drive daily sales performances.

Consistently exceeded sales goals from FY17 to FY18 while leading a team in becoming top performers in the NY/NJ area.

Assisted with interviewing & training new employees and providing one on one coaching consultations with current employees.

Responsible for opening/closing the store while maintaining cash & back-office paperwork as per audit compliance.

Recruited applicants & Conducted Interviews for potential candidates

FedEx Office & Print Center April 2013 – July 2016

Assistant Manager

Helped increase pack & ship revenue from 8% to 26% on all outgoing packages in one year.

Created an innovated package handling and storing method, which was then utilized in the district.

Reduced SQI (Service Quality Indicator), which increased our year over year growth average by more than 80%.

Increased our sales in the signs & graphics department from 820k in FY14’ to 1.2m in FY15’ by encouraging up and coming companies to utilize our printing services that included brochures, banners, flyers & etc.

Contributed to sending out packages accurately & efficiently to arrive on the committed estimated delivery date.

Walgreens Pharmacy July 2008 – April 2013

Sales Associate/Lead Supervisor

Reduced shrink by 15% by monitoring sales and items ordered.

Responsible for price changes & discontinued merchandise.

Reviewed order report to verify that merchandise was ordered for the weekly sales and manager specials.

Revised shelf space to add new items & remove older ones according to the panel & newer layout.

Counted safe to make sure it was accurate for the next business day per audit compliance.

References available upon request

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