Customer Service & Operations Leader with 10+ Years Experience
Resume:
JAVERIA HAQUE
Havre De Grace, MD 21078
**************@*****.***
PROFESSIONAL SUMMARY
Dedicated and customer-focused professional with over 10 years of experience in retail and food service environments. Proven ability to lead teams, manage store operations, and deliver exceptional customer service in fast-paced settings. Strong multitasking, problem-solving, and communication skills with a consistent record of exceeding expectations and maintaining positive customer experiences.
PROFESSIONAL EXPERIENCE
Walgreens – Sales Associate
Havre De Grace, MD
12/2019 – Present
• Deliver outstanding customer service by assisting customers with product selection and resolving inquiries
• Process shipments and complete truck deliveries efficiently to maintain inventory availability
• Ensure timely placement of promotional and sale signage throughout the store
• Maintain organized and well-stocked sales floors
• Support team members to ensure daily operational goals are met
Gabriel Brothers – Cash Head & Fashion Department Coordinator
Abingdon, MD
11/2016 – 12/2019
• Opened and closed the store, including full cash handling and register reconciliation
• Supervised front-end cash operations and ensured pricing accuracy
• Delivered excellent customer service and resolved customer concerns professionally
• Collaborated with management to achieve sales and operational goals
• Managed time and prioritized tasks to maintain department standards
CVS Pharmacy – Sales Supervisor
Greenlawn, NY
07/2016 – 08/2017
• Supervised store crew by assigning tasks and monitoring performance
• Communicated effectively between management and team members
• Assisted customers with questions, concerns, and complaints in accordance with company policies
• Promoted a positive customer service culture (greet, offer help, thank customers)
• Maintained confidentiality and ensured compliance with company standards
• Managed vendor check-ins and implemented price changes throughout the store
Dunkin’ Donuts – Shift Leader
Havre De Grace, MD
08/2016 – 11/2016
• Supervised shift operations and ensured completion of daily task lists
• Delivered fast and friendly customer service in a high-volume environment
• Trained and supported team members during shifts
• Maintained a positive and energetic atmosphere focused on customer satisfaction
EDUCATION
Associate Degree
Harford Community College
2017 – 2019
High School Diploma
Walt Whitman High School
2012 – 2016
SKILLS
• Customer Service Excellence
• Team Leadership & Supervision
• Cash Handling & Register Management
• Inventory & Merchandising
• Time Management
• Problem Solving
• Multitasking in Fast-Paced Environments
• Bilingual: English & Urdu
VOLUNTEER EXPERIENCE
Huntington Hospital
2015 – 2016
• Assisted hospital staff and supported patient services
• Participated in school-based extracurricular activities
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