Operations & Resource Management Professional

Danielle Forrest

Resource Management • Operations • Workforce Planning

Ethel, Mississippi 662-***-**** ********.*.*******@*****.*** About

Operations and resource management professional with 3+ years of experience coordinating staffing, optimizing workflows, and ensuring accurate time, utilization, and documentation across high volume environments. Known for aligning people, processes, and data to support project success. Skilled in forecasting, cross functional coordination, and maintaining 100% compliance in documentation and reporting. Strong communicator with a proactive, analytical approach to solving operational challenges. Experience

Administrator TW Trucking Jan 2025 – Present Vaiden, MS

• Coordinate daily resource allocation between drivers, dispatch, and leadership, resolving workload conflicts and ensuring accurate assignment of personnel.

• Execute weekly payroll and timecard validation through ADP with 100% accuracy; reconcile actual vs. forecasted hours to support operational planning.

• Maintain compliance across all documentation, case files, and audit requirements.

• Improve communication workflows to enhance alignment and reduce delays across field and corporate teams.

• Track resource usage, escalate operational issues, and support billing and reporting processes.

Customer Support Contractor LiveOps February 2022- January 2025

• Managed 50+ daily inquiries while navigating multiple systems, ensuring accurate documentation and adherence to strict compliance protocols.

• Identified patterns in workload and customer demand to support staffing and resource planning.

• Contributed to internal process documentation, improving efficiency and reducing escalations.

• Analyzed performance metrics to support forecasting and productivity improvements. Enrollment Specialist Big Bang Enterprises Nov 2023 – Mar 2024 Jackson, MS

• Coordinated onboarding workflows and scheduling across departments, ensuring accurate alignment of personnel and resources.

• Audited enrollment records to maintain data integrity and compliance.

• Identified process gaps and escalated issues to prevent workflow delays.

• Supported administrative reporting and maintained precise operational documentation. Field Technician Asurion Jun 2023 – Nov 2023 Pearl, MS

• Managed daily service assignments and scheduling while meeting strict SLA requirements.

• Maintained detailed service logs for audit, billing, and compliance purposes.

• Provided technical troubleshooting and customer support with accurate time and resource documentation.

Education

Post University — Certificate, Human Resources Management (GPA 3.8) Holmes Community College — Certification, Cosmetology Maestro AI University – Associates -Business Administration (2026 – 2028 ) GPA:4.0 Skills

Resource Allocation • Staffing Forecasting • Timecard Management • Utilization Tracking • Project Coordination • Process Optimization • Documentation Compliance • Reporting & Analytics • Salesforce • ADP • Microsoft Excel • Google Workspace • Workflow Tools • Cross Functional Collaboration

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