Administrative Assistant and Records Specialist
Resume:
Merlene Row
Denver, CO 80247
Contact: 720-***-**** – Email: **************@*****.***
PERSONAL SUMMARY
Detail oriented, excellent customer service skills, master at multitasking, can work independently and as a team player, work well under pressure, and strong communications skills.
PROFESSIONAL EXPERIENCE
Colorado Department of Transportation (CDOT)
Administrative Assistant Data Entry
4/13/2025-1/08/2026
. Reviewed and contacted approximately 4,500 vendors to verify and update contact information in SAP, including legal name changes, addresses, phone numbers, and email details.
. Renamed and organized W-9 forms, TIN match results, Secretary of State documentation, and vendor correspondence to ensure accurate migration into the OnBase database.
. Assisted the Vendor Management Technician by responding to vendor-related project emails and supporting data cleanup and system transition efforts.
Colorado Department of Public Health & Environment (CDPHE)
Health Facilities & Emergency Services Division (HFEMSD) – Records Technician
05/20/2024 – 11/15/2024
●Searched, analyzed, and retrieved regulatory and facility records from three complex databases (two federal, one state), ensuring accurate document identification and compliance.
●Downloaded, organized, and stored documents across structured folder systems and file locations according to established records protocols.
●Extracted targeted data from databases to create new documents and reports.
●Created and maintained spreadsheets to track database searches, document retrievals, downloads, and storage locations.
●Reviewed and analyzed documents prior to scanning into a commercial-grade high-speed scanner, ensuring proper classification and placement based on facility type.
Shared Service Solutions, LLC (S3) — Full-Time
Title Agent Administrative Assistant Data Entry
09/12/2022 – 04/30/2024
●Partnered with three credit unions to process auto loan refinancing transactions.
●Prepared, reviewed, and submitted vehicle title documentation to the DMV to perfect titles for refinances, lease buyouts, and private-party purchases.
●Submitted DMV requests for duplicate titles and resolved title discrepancies.
●Managed inbound and outbound communications with customers, dealerships, and credit unions to obtain missing documentation (titles, Bills of Sale, Powers of Attorney, Joint Tenancy forms).
●Audited customer accounts, updated records, and adjusted interest rates when required.
●Maintained multiple tracking spreadsheets, including paid-in-full accounts, and utilized SharePoint for document management.
Colorado Department of Local Affairs — Temporary Assignment
Housing Division
02/10/2021 – 10/29/2021
●Evaluated eligibility for rental and mortgage assistance for households impacted by COVID-19.
●Reviewed tenant eligibility for low-income households in compliance with HOME regulations (24 CFR Part 92).
●Coordinated with property managers and owners to collect and verify contractual and income documentation via secure upload and email.
●Maintained and updated spreadsheets to accurately track tenant files and administrative documentation.
Colorado Department of Revenue — Temporary Assignment
Liquor & Tobacco Licenses – Data Entry
09/2019 – 03/2020
●Scanned, indexed, and uploaded documents into departmental databases.
●Prepared outgoing mail for county clerks and performed document photocopying as needed.
●Provided administrative support to licensing agents across multiple units.
Aurora Water — Temporary Assignment
07/2019 – 08/2019
●Scanned and uploaded documents into internal database systems with accuracy and attention to detail.
Colorado Department of Labor & Employment — Temporary Assignment
Unemployment Claims – Data Entry, Document Management & Front Desk
12/2018 – 03/2019
●Processed inbound calls and filed unemployment claims.
●Validated customer records and entered tax correspondence into databases.
●Updated customer addresses using USPS and internal systems.
●Managed multiple spreadsheets to maintain accurate claimant information.
●Provided front desk support, including client check-in and general assistance.
●Received packages and provided information to claimants and staff.
Colorado Department of Revenue — Temporary Assignments
Registration Section – Data Entry
04/2018 – 06/2018 11/2018 – 12/2018
●Conducted customer record searches and maintained vehicle registration histories.
●Processed canceled titles (junk titles and manufactured home records).
●Responded to online customer inquiries and handled out-of-state database inquiries.
Amazon Fulfillment — Temporary Assignment
11/2017 – 01/2018
●Supported outbound shipping operations by packaging orders and scanning barcodes to ensure accurate delivery.
Affiliated Computer Services (ACS)
Account Associate
08/2006 – 07/2014
●Supported accounting operations through bookkeeping and clerical assistance.
●Managed and maintained over 1,700 customer accounts.
●Resolved outstanding payments and negotiated account issues.
●Provided account information support to the sales team.
●Arranged conference calls and supported internal communications.
●Served as a customer service agent for roadside assistance.
●Processed homeowner loan modification documentation.
National Asset Recovery Services
Collection Agent
01/2003 – 01/2006
●Handled inbound customer calls regarding payments.
●Negotiated payment arrangements and processed payments in compliance with company policy.
Merlene Row
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QUALIFICATIONS
●Over 10 years’ experience as a Customer Service Representative
●Data Entry, typing, spreadsheets (Microsoft Word & Excel)
●Inbound and Outbound calls
●Set up conference calls.
●Ability to handle customer disputes with positive outcome.
EDUCATION
Montego Bay Community College: 1992-1995
Major: Business Accounting - Certificate of Completion
REFERENCES
Provided upon request.
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